At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
The Technical Service Administrator (Associate I, Field Service Operations) will be responsible for the administrative processes in the TS team focusing on the transactional processes by providing efficient support in response to customer needs in accordance with standard operatorial procedures to achieve financial, quality and customer satisfaction targets.
In this role, a typical day will include:
• Processing of customer service requests, internal service requests and other inquiries
• Handle customer direct parts requests including ordering and invoicing
• Dispatch engineers on customers and internal demands including case and work-order creation and management.
• Maintain high data integrity with the Installed Base data in CRM including connections to other systems
• Setup of new service contracts including creation of PM plans
• Renewals of existing service contracts including creation/maintenance of PM plans
• Maintain service contracts billing plans and invoicing in ERP system
• Manage master data in ERP and CRM, including materiel configuration, extension, pricing etc.
• Manage spare parts orders and receiving in collaboration with engineers and warehouse.
WHAT YOU’LL BRING TO ALCON:
• High level of customer and solution orientation
• Previous experience working in back office administration, customer service area
• Proficiency in English
• Excellent MS office skills; SAP/SalesForce nice to have
• Master data management in ERP and CRM
• Good analytical skills
• Strong attention to detail and accuracy
• Ability to work independently and within a team
• Positive attitude and ability to work in fast-paced project environment
HOW YOU CAN THRIVE AT ALCON:
• Opportunity to join growing, early-stage organization built within a mature, stable global company
• Friendly working environment and a diverse and highly motivated team
• Very best working environment for our employees – Alcon Polska has been recognized as a Top Employer for the two years in a row
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Hybrid model of work (3/2/weekly)
• Modern office with a lot of facilities inside located at NewCity building, 15 Marynarska Street, Warsaw
Alcon Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning over 75 years, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 25,000 associates are enhancing the quality of life through innovative products, partnerships with Eye Care Professionals and programs that advance access to quality eye care. Learn more at www.alcon.com.
