Job Description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

Why be a Support Engineer at THG?

This role is a technical role, where your drive and ambition will maintain compliance and functionality across all technical security disciplines across a global portfolio of corporate offices, fulfilment centres, manufacturing sites, retail and experience sites.

As Technical Security - Support Engineer, you’ll:

• Own (where needed) the backend configuration, administration, and technical oversight of global CCTV and Access Control platforms (e.g. user permissions, device onboarding, system architecture, integrations, and firmware/software updates).
• Ensure all systems comply with relevant data protection regulations (e.g. GDPR), industry standards, and internal security policies.
• Work closely with IT, Facilities, HR, Legal, and other divisional teams to align security technology with wider business needs.
• Build and maintain strong relationships with key technology suppliers, installers, integrators and maintenance contractors.
• Support the development of a long-term technical security roadmap aligned with business growth and risk appetite.

What skills and experience do I need for this role?

• Good understanding of technical systems, user interfaces and software configurations
• Experience working across multiple sites/regions, ideally in a global or multi-site organisation.
• Solid understanding of data protection and compliance requirements relevant to security technology (e.g. GDPR, ICO guidance).
• Proven experience configuring and managing enterprise-level CCTV and Access Control systems (e.g. Genetec, Milestone, Lenel, HID, Gallagher, Avigilon, or similar).
• Relevant technical certifications (e.g. manufacturer-specific certifications for CCTV/access control platforms, networking certifications such as CompTIA Network+/CCNA).
• Experience with integrated security management platforms (PSIM) or building management system integration.

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.