We are looking for an experienced Technical Scrum Master with a strong airline background to lead agile delivery across our Booking, Post-Booking, and check-in platforms. You will work with cross-functional engineering teams to deliver customer-facing products such as reservations, ancillaries, servicing, and frequent flyer programs. Key Responsibilities Facilitate all Scrum ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement. Coach teams and stakeholders on Agile and Scrum practices, and promote continuous improvement. Partner with Product Owners to keep a well-groomed, prioritized backlog aligned to business goals. Remove impediments and manage cross-team dependencies, especially across PSS, GDS, and check-in integrations. Track and report delivery metrics (velocity, burn-down, cycle time, predictability) to leadership. Engage with technical discussions on architecture, APIs, and integrations to support sound delivery decisions. Coordinate release planning, risk management, and production readiness with engineering, QA, and DevOps. Support scaled agile ceremonies (PI Planning, Scrum of Scrums) where applicable. Requirements Required Skills & Experience 8+ years of total IT experience, with at least 4–5 years as a Scrum Master in agile software delivery. Strong airline domain experience, including: Booking: shopping, pricing, availability, reservations, payments, ancillaries Post-Booking: changes, cancellations, refunds, re-accommodation, check-in, servicing check-in: frequent flyer programs, accrual, redemption, tier management, partner integrations Working knowledge of airline systems such as Amadeus, Sabre, or similar PSS/GDS platforms. Technical background in software development or engineering, with an understanding of microservices, REST APIs, cloud platforms, and CI/CD. Hands-on experience with Jira, Confluence, Azure DevOps, or similar tools. Strong facilitation, communication, conflict-resolution, and stakeholder management skills. Preferred Qualifications Certifications: CSM, PSM I/II, SAFe Scrum Master (SSM), or equivalent. Experience with SAFe or other scaled agile frameworks. Experience working with distributed or offshore teams. Bachelor’s degree in Computer Science, Engineering, or a related field.
Your Nearshore Digital Transformation Partner, Headquartered in Dubai.
techcarrot is a leading global IT services provider and trusted digital transformation partner, delivering cost-effective, customer-focused digital solutions worldwide.
Founded in 2016 and headquartered in Dubai, ISO/IEC 27001:2022 certified. Our UAE operations serve the Middle East and Africa, India drives Asia-Pacific, and our footprint extends to the USA and the Netherlands bringing our capabilities closer to clients, as we venture into new geographies. we're driven by our people-first philosophy, "We Care" shaping everything we do.
We deliver across six practice areas: Digital Solutions, Enterprise Application Solutions (SAP, Oracle, Salesforce, Microsoft, Odoo), Data Analytics & AI, Cyber Security & GRC, Infrastructure & Cloud, and Quality Engineering serving Retail, FMCG, Real Estate, Financial Services, Healthcare, Government, and Technology. Our ISO/IEC 27001:2022 certification reflects our commitment to the highest standards of information security.
What differentiates techcarrot:
Local market understanding through our Dubai HQ and nearshore delivery centres
Global delivery strength via development centres in Noida, Hyderabad, and Chennai
Business and industry knowledge paired with deep technical expertise
End-to-end ownership from strategy through implementation and managed services
Customer commitment, reflected in our 99% retention record
At techcarrot, we do more than implement technology we collaborate with customers to solve business challenges, reduce complexity, strengthen security, and create measurable value.
We engage. We enhance. We exceed.
Digital Transformation. Simplified by techcarrot.
