Job Description

Technical Sales/Support Representative is responsible for the collection of data from daily field reports and ensuring that the System Operators are competent in inputting the required information on a daily basis. They are responsible for validating and organizing the data received as well as interpreting the data and provide insight to Customers through face-to-face and/or virtual meetings. Must be well versed with NOV equipment and understand the process of Solids Control/Waste Management equipment. They are also responsible for the bid-generating process and be a technical presence in Operations meetings.

JOB RESPONSIBILITEIS:

• Generate Quotes
• Distribute & present data to customers
• Support and train Operators on proper data entry, reporting requirements, and system usage to maintain consistent data quality.
• Provide technical support and troubleshooting for NOV Solids Control and Waste Management equipment in field and remote environments.
• Analyze operational data to identify performance trends, inefficiencies, and potential equipment or process issues.
• Serve as a technical resource to Operations teams by providing recommendations to optimize equipment performance and operational efficiency.
• Assist with root cause analysis of equipment or process failures and support implementation of corrective actions.
• Participate in Operations meetings to provide technical input, performance updates, and operational insights.
• Coordinate with field personnel, engineering, and operations management to resolve technical issues in a timely manner.
• Ensure operational practices align with company standards, safety requirements, and customer expectations.
• Support continuous improvement initiatives by documenting lessons learned, best practices, and technical recommendations.
• Complete retorts and Particle Size Distribution tests as needed
• Complete Weekly/monthly/quarterly reports
• Organize and maintain logs and files
• Plan upcoming projects and handover to Operations
• Often visit rigs to train and discuss KPI with Operators
• Other duties as assigned

JOB REQUIREMENTS

• Valid Driver’s License
• Able to Travel
• Effective Communication Skills
• Basic Computer Skills
• Solids Control Experience (preferred)