Job Description

This role is part of our ET/UT product line.

Be a part of something bigger.

As a Technical Sales Support Specialist, you will act as a technical expert supporting both sales teams and customers by assessing application requirements, recommending appropriate solutions, and demonstrating product capabilities. This role combines both pre-sales and after-sales responsibilities, including technical support and customer case management across multiple product lines. It also requires a strong customer focus, solution-oriented thinking, and availability for extensive travel.

At Eddyfi Technologies, we’re proud to push the boundaries of innovation while fostering a workplace where everyone feels valued, respected and empowered to do their best work. We believe that diverse perspectives, experiences, and ways of thinking strengthen our teams and help us build better solutions for the industries the world depends on.

As a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics.

Our values

• We are customer-centric and put our customers at the heart of everything we do.
• We innovate with a purpose, developing practical and forward-thinking solutions that solve real-world problems and protect what matters most.
• We are reliable and accountable, doing what we say we are going to do and taking ownership of our actions while delivering high-quality outcomes with integrity, consistency and transparency.
• We are stronger together and committed to creating an inclusive environment where voices are heard, respected and supported.

The role

As Technical Sales Support Specialist, you must be able to:

• Support sales initiatives and contribute to the achievement of annual targets by providing relevant technical expertise.
• Deliver customer-facing technical interactions, including product demonstrations, participation in tradeshows, and technical training sessions.
• Provide remote and on-site technical support, including customer support case management.
• Contribute to the continuous improvement of products by communicating technical feedback and business case insights.
• Execute product line strategies through marketing plans and field activities.
• Develop and maintain knowledge across multiple technologies in alignment with the company’s solution-based approach.
• Gather and share customer and market feedback with sales, after-sales, and product management teams.
• Maintain accurate and up-to-date information in the CRM regarding sales and after-sales activities.

What makes you an asset to our team :

• You bring over 10 years of proven success in technical sales and/or after-sales roles.
• You have solid experience working in a B2B environment, and exposure to NDT would be a strong asset.
• You excel at understanding customer applications and turning their needs into effective technical solutions.
• You are a confident communicator and presenter, able to build strong relationships with both customers and internal stakeholders.
• You have hands-on experience delivering product demonstrations, technical training, and field support.
• You can manage multiple priorities effectively while supporting more than one product line.
• You are comfortable in a customer-facing role that involves frequent travel.
• You are experienced in using CRM systems to track customer interactions and business opportunities.

We encourage you to apply even if you feel do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways.

Why join Eddyfi? We offer you:

• The opportunity to work with advanced technologies in a global organization.
• A collaborative and innovative environment driven by expertise and continuous improvement.
• Meaningful work that supports critical industries around the world.
• A culture that values inclusion, accountability, curiosity, and teamwork.
• Competitive total rewards and development opportunities.

At Eddyfi Technologies, diversity, equity and inclusion are fundamental to who we are. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging.

We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law.

If you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates.

All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.

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