Job Description

Role Statement

• Provide technical support and trainings to customers and Sales for [insert LOB] products and solutions
• Provide Sales with pre-sales technical support when building proposals, quotes and tenders
• Development of technically and price competitive applications for Thermal products to fulfill customer requirements where standard products do not fit
• Organize and host events to demonstrate Vertiv products and technologies effectively to audiences of varied technical knowledge
• Work closely with consultants to understand their requirements and collaboratively develop effective solutions

Key Duties:

• Technical support:
  • Review RFQs and identify customer requirements/specifications
  • Provide sales and pre-sales support with technical support of product specifications and applications
  • Standard product selection based on customer requirements
  • Coordinates with factory engineering departments for specific technical requests
• Special applications – Engineer-to-Order (ETO):
  • Design new solutions where standard products do not fit
  • Ensure solution is compliant with Design Verification Tests (DVT) and traditional certification
  • Configure the ETO products in C1
  • Define feasibility and costs of solutions/products
  • Integration, coordination and support the internal pre-sales and/or external suppliers
  • Prepare relevant technical documents
  • Internal support for project management team and sales
  • Presentation/explanation of solution to sales organization
  • Support Engineering and Manufacturing, and manage development of ETO product once customer order is received
• Manage the relationship between Sales teams and the Line of Business
• Attend customer meetings with Sales manager as a technical expert
• Create product and application presentations for customers and consultants
• Visit consultants on a regular basis, owning the relationships and collaborate in developing effective solutions
• Provide technical trainings to sales teams and customers
• Organise and host events and webcasts showcasing Vertiv products and technologies
• Support WT activities and factory visits when needed.
• Work with Product Management and Sales teams to feedback on issues with current products and provide input around new products
• Constantly monitor the market for trends and competitor activities
• Support local quality management audits (e.g. ISO9001/14001)
• Support that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certifica

Job Requirements – Qualifications and work experience

• Previous working experience: extensive experience in Thermal products and installation, especially for Data center or equivalent
• Solid experience matured in adjacent markets and in similar positions
• Language skills: fluent English written and verbal required; second language of the in-scope group is nice-to-have
• Ecellent IT skills (Word/Excel/PowerPoint) and Customer/Sales orientation
• High focus on customer needs
• Practical experiences with Thermal products
• Experience in quoting/proposing/installing/ managing projects
• Disciplined, self-motivated and proactive
• Able to combine long term and short-term goals by setting priorities
• Organizational skills and familiar with a decentralized environment but at the same time able to work in a team
• Ability to interact with all levels within the organization from entry level to executive
• Proficient in using C1 and Oracle Sales Cloud
• Experience with AutoCAD or similar CAD systems
• Well informed on standards and contractual regulation issues

Time Travel Needed: 25%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

#LI-RN1

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com