Job Description

KEY PURPOSE OF ROLE:

• Provides technical, clinical, educational and sales support to physicians to ensure safe adoption and growth of Abbott Structural Heart Structural Intervention (SI) portfolio & Cardiac Surgery (CS) portfolio in Key Accounts SG.
• The Territory Manager works closely with implanting teams, surgeons and the Abbott field organizations to drive procedural and practice success.
• Accountable for achieving and exceeding assigned sales targets through disciplined pipeline management and strategic relationship building.

KEY RESPONSIBILITIES:

Technical and Clinical Support:

• Provide quality technical support to help sites achieve procedural success.
• Provide technical support to Abbott Sales and implanting teams for Amplatzer Occluder implant procedures in accordance with Abbott requirement.
• Provide clinical guidance for Amplatzer Occluder device & Heart valve replacement procedures.
• Educate implanting teams on proper indications for Amplatzer Occluder & heart valve replacement procedures.
• Provide support on questions regarding device suitability with measuring ability and CT reconstruction expertise.
• Provide comprehensive technical support including knowledge of imaging modalities (echo/angiography/CT), EKG, blood pressure, wave forms, and ancillary procedural solutions.
• Knowledge of clinical trial protocols, and SI & CS product IFUs for safe and effective use of devices.
• Develop and maintain comprehensive clinical and technical product knowledge.
• Understands current published relevant literature.

Customer Service and Sales Support:

• Ensure comprehensive technical and customer support within territory to maintain superior customer service levels and effective time management.
• Assist with customer management of inventory ordering, shelf stock, invoicing, and returns.
• Participate in customer/society education meetings and conventions.
• Respond to customer requests and resolve complaints in a prompt and effective manner.
• Drive and maintain quality initiatives and global best practice initiatives.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Handle and process customer feedback/complaints/product experience in timely manner and according to Abbott Global Commercial Quality System, Abbott Medical SEA and Abbott Medical Malaysia policy and requirement.
• Execute the job responsibilities according to applicable standard operating procedures of Abbott Global Commercial Quality System, Abbott Medical SEA and Abbott Medical Malaysia
• Ensure applicable standard operating procedures of Abbott Global Commercial Quality System, Abbott Medical SEA and Abbott Medical Singapore are executed

PERFORMANCE FACTORS

• Focus on the Customer, dedicated to meeting the needs of internal and external customers
• Delivers Results with Integrity, meets commitments and produces the right results at the right time. Adheres to moral and ethical principles. Believable and trustworthy.
• Teamwork/Supporting Colleagues and collaborates with co-workers to achieve work group and company goals
• Be Initiative and act without prompting or direction from others. Constantly strives to improve own and company performance
• Personal involvement by personally, engages his/her interests, emotions or commitments in their work

QUALIFICATIONS:

• Bachelor’s degree in biomedical engineering, Nursing, Life Sciences or related disciplines
• Minimum 3 years of experience in medical device sales, preferably in medical imaging or implants
• Exceptional understanding of cardiac and vascular anatomy, physiology, and pathology.
• Strong project management skills with experience coordinating programs.
• Thorough working knowledge of medical terminology, medical procedures and the medical device industry.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

SH Structural Heart

LOCATION:

Singapore > Singapore : DUO Tower

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)