Job Description

TECHNICAL SALES REPRESENTATIVE

Location: New Germany, KwaZulu-Natal

Department: Operations – Sales

Reports to: Chief Executive Officer (CEO)

Position Overview

The Technical Sales Representative will be responsible for growing sales, developing new business opportunities and maintaining strong customer relationships. The role requires technical aptitude to understand customer requirements, recommend suitable products and solutions, and coordinate with internal teams to ensure effective service delivery.

Key Responsibilities

Sales and Business Development

• Identify and pursue new business opportunities within assigned markets and territories.
• Develop and maintain strong relationships with existing customers to support customer retention and account growth.
• Achieve monthly and annual sales targets.
• Prepare and present quotations, proposals and sales contracts.
• Conduct product presentations, demonstrations and customer site visits.
• Monitor market trends, competitor activity and industry developments to identify opportunities for growth.

Technical Sales and Customer Support

• Understand customer requirements and recommend appropriate products and technical solutions.
• Explain product specifications, applications and relevant manufacturing processes clearly and accurately.
• Work closely with production, procurement and technical teams to ensure customer requirements are understood and met.
• Resolve customer queries and complaints professionally and efficiently.

Sales Planning and Reporting

• Provide accurate sales forecasts and regular reports on sales performance, customer activity and new business opportunities.
• Maintain accurate records of customer interactions, quotations and sales activities.

Minimum Qualifications and Experience

• Grade 12 / Matric.
• At least three years' relevant sales experience, ideally three to five years, within a manufacturing, engineering, industrial or technical environment.
• A proven track record of achieving sales targets and growing customer accounts.
• Strong technical aptitude, with the ability to understand and explain product specifications and manufacturing processes.
• Proficiency in Microsoft Office and SYSPRO.
• A valid driver's licence and willingness to travel as required.

A relevant qualification in Sales, Marketing, Manufacturing or a related field will be advantageous.

Key Skills and Competencies

• Strong relationship-building and customer service skills.
• Excellent verbal and written communication skills.
• Effective negotiation and presentation skills.
• Commercial awareness and a results-driven approach.
• Sound problem-solving abilities and attention to detail.
• Strong planning, organisation and follow-through.
• Ability to work independently and collaborate effectively with internal teams.

Working Environment and Physical Requirements

The role involves customer travel, site visits and interaction with manufacturing operations. The successful candidate must be able to perform the physical requirements associated with these duties.

The manufacturing environment may be hot, noisy and dusty. Compliance with site safety procedures and the use of prescribed personal protective equipment are required.