Job Description

The Technical Sales Representative (TSR) is responsible for maximizing customer relationships and driving profitable growth within the Quick Parts Division (QPD) customer base. Serving as a primary point of contact for buyers and planners, this role delivers responsive, customer-focused sales and service support while identifying opportunities to expand business with existing and prospective small-to-medium-sized accounts.

The TSR plays a critical role in strengthening customer loyalty, increasing revenue, and reinforcing ESP’s value proposition through technical knowledge, proactive communication, and solution-oriented support. This position combines inside sales, relationship management, and operational coordination to ensure exceptional customer experience and business growth.

Core Expectations for All Employees

All employees are expected to:

• Deliver high-quality work within established timelines
• Work both independently and collaboratively
• Communicate proactively and professionally
• Provide excellent service to internal and external customers
• Demonstrate accountability and ownership mindset
• Contribute positively to team and company culture

Essential Job Functions

Customer Support & Relationship Management

• Serve as a primary point of contact for buyers and planners within the QPD customer base
• Provide responsive support for quoting, pricing, product inquiries, and application-based requests
• Deliver exceptional customer service through proactive communication and follow-through
• Identify customer needs and provide effective product and service solutions
• Build strong customer relationships that support retention and long-term growth

Sales Growth & Opportunity Management

• Respond to Requests for Quote (RFQs) and manage the quoting process from initial inquiry through completion
• Analyze quote opportunities to support profitable sales growth and margin improvement
• Partner with internal teams on custom quote opportunities and solution development
• Proactively contact prospects and customers through marketing campaigns, inbound leads, and outreach initiatives
• Promote company capabilities, products, and services to increase customer engagement and revenue growth
• Conduct off-site customer visits as needed to support relationship development and sales efforts
• Maintain accurate records of opportunities, customer interactions, and activities within CRM systems

Quality & Operational Support

• Support and follow all Quality Management System (QMS) standards and procedures
• Assist in documenting, escalating, and resolving customer concerns or complaints
• Ensure accurate communication and coordination between customers and internal teams
• Maintain high standards of accuracy and responsiveness in all customer interactions

Professional Development & Collaboration

• Participate in educational workshops, networking opportunities, and ongoing training
• Stay current on products, applications, and industry trends
• Lead or participate in internal and external customer meetings
• Collaborate effectively with sales, operations, customer service, and quality teams

Core Competencies (Role-Specific)

• Customer-focused mindset and relationship-building skills
• Strong communication and interpersonal skills
• Sales and business development aptitude
• Problem-solving and critical-thinking ability
• Accountability and follow-through
• Time management and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Professionalism and adaptability

Technical and Functional Skills

• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Experience using CRM and database systems
• Ability to analyze quotes, pricing, and customer requirements
• Strong written and verbal communication skills
• Basic technical aptitude related to products and applications

Education & Experience

Required

• Associate’s degree or equivalent combination of education and experience
• 3–5 years of related sales, customer service, or technical support experience
• Ability to manage high-pressure situations professionally

Preferred

• Associate’s degree or equivalent combination of education and experience
• 3–5 years of related sales, customer service, or technical support experience
• Ability to manage high-pressure situations professionally

Working Conditions & Physical Requirements

The work environment is typically done in an office setting with typically quiet noise levels. Physical requirements, to perform the essential job functions include:

• Prolonged periods of sitting, talking, and computer use
• Frequent use of hands and fingers to type
• Occasional standing, walking, and reaching
• Occasional travel

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Disclaimer

This job description reflects the general nature and level of work performed in this role and is not intended to be a complete list of all responsibilities. Duties may change based on business needs. Engineered Seal Products is an equal opportunity employer.

As a member of our team, you will have a leader who:

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you quarterly or more, if needed
• Rewards and recognizes your performance