Job Description

The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, proof of concept (PoC) engagements, and technical consultations. Collaborating closely with Sales, Product, Engineering, Bid Management, Central Technical Solutions (CTS), Project Management and Service teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth.

In addition to operational leadership, the role includes mentoring and upskilling team members, maintaining a high standard of technical excellence, and acting as the key technical liaison for Singapore market. The successful candidate will have strong leadership abilities, a deep technical background, and a passion for customer success in a fast-paced, innovative environment.

RESPONSIBILITIES

Leadership & Strategy

• Manages and develops pre-sales technical team
• Creates technical support strategies
• Sets team KPIs and objectives
• Aligns technical support with business goals
• Develops department budget and resources

Technical Operations

• Collaborate with regional team such Bid Management, CTS, Product team to work on complex or hyper scale project.
• Oversees all technical support activities
• Establishes technical processes and methodologies
• Reviews and approves complex technical solutions
• Manages escalations and critical issues

Business Development

• Works with sales leadership on strategic opportunities
• Develops technical partnerships
• Represents company at high-level industry events
• Influences product roadmap and strategy
• Drive Consultant and Customer Technical Engagement Activity with Consultants BDM

Team Development

• Recruits and builds technical team
• Creates training and development programs
• Manages performance and career development
• Promotes knowledge sharing and best practices

QUALIFICATIONS

• Bachelor’s degree or higher in Engineering (Electrical, Mechanical, or a related field)
• 8–12 years of relevant industry experience with a strong technical background in power and thermal solutions
• Proficient in MS Office (Excel, Word) and AutoCAD
• Demonstrated skills in strategic planning and execution
• Strong business and financial acumen
• Excellent executive-level presentation and communication abilities
• Proven leadership and team management experience
• Solid knowledge of electrical/mechanical systems and data center infrastructure.
• Familiar with critical power systems and industry standards.

Key Competencies:

• Highly disciplined, diligent, honest, and committed to service excellence.
• Self-driven, proactive, and able to work independently under pressure.
• Strong interpersonal, communication, and problem-solving skills.
• Detail-oriented with the ability to manage multiple tasks efficiently.