Job Description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us.

Join our Happeners!

As part of your mission, you will be responsible for supporting international clients in choosing their technical solutions and coordinating first-level technical assistance for API solutions, particularly by assisting clients, partners, and IT service providers during the implementation phase as well as in case of technical issues.

A true coordinator, you manage internal and external stakeholders, manage the progress and execution of action plans and project deliverables from end to end, and provide support after the go‑live.

Pre‑Sales Support

• Analyze customer needs and formalize requirements
• Define the appropriate solution
• Support the setup of the contract
• Responsible for the technical solution proposal and its implementation

Solution / Offer Design

• Define the solution adapted to the complex needs of our clients

Testing Phase Support

• Assist the client in defining the test plan and test campaigns
• Provide support during testing

Implementation

• Define the implementation model and coordinate the technical team
• Deploy the technical solution

Post‑Go‑Live Support

• Manage incidents and provide after‑sales technical support

Qualifications

Skills:

• Strong knowledge of IT technical environments (web services, API, SOAP/XML, REST/JSON)
• Strong knowledge of web service testing tools (Postman, SoapUI, etc.)
• Experience with AWS (Amazon Web Services) is a plus
• Experience in credit management (solvency checks, information and debt collection, credit insurance, factoring) is an asset
• Rigorous, analytical, autonomous, organised, with strong synthesis and analytical skills
• Strong interpersonal skills allowing you to interact with internal and external customers
• Ability to work in an international context, with international clients, within multicultural teams
• Fluent in German and English

Languages:

• Fluent in English (CEFR – Level C1)
• Professional in German (CEFR – Level C1)

IT:

• Computer and internet affinity and good technical understanding
• Ease regarding the work with varying software, applications and systems different from product to product
• Professional Microsoft Office skills, esp. MS Excel and MS Word

Education:

• Master’s degree (BAC+5 / Engineering school or equivalent)

Experience:

• Graduated or first practical experiences on the job in a comparable role
• Experience in credit insurance, information/collection/banking business is a plus
• Significant experience (+5 years) in managing connected solutions (API) with direct customer interaction

Additional Information

What’s in it for you:

• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;