Job Description

Fives Stein is actively seeking a Senior Service Engineer / Technical Representative to join its team in Istanbul (Turkey)

At Fives, we are all driven by a common calling: proving that industry can do it!

We work together every day to make industry an answer to the major technological, environmental, social and economic challenges of our time.

How do we do that? For over 200 years, we have invented and designed solutions and technologies that substantially and sustainably improve everyone’s daily life.

By joining our subsidiary Fives Turkey (Steel & Glass Division), you will become part of a company specialized in high‑tech furnaces and thermal equipment, with a history spanning nearly 150 years. Recognized worldwide for the quality of our installations and the performance of our combustion systems, we generate nearly 95% of our revenue from exports.

It is with you that industry can do it!

We are currently seeking a Senior Service Engineer / Technical Representative (Turkey) to support and service local steel manufacturers.

Your Mission:

The Senior Service Engineer / Technical Representative will be the permanent Fives Stein representative in Turkey, acting as the local technical reference for service activities and supporting the Service organization in France.

This is a technical–commercial role, combining field support/service, customer interaction, and contribution to service business development.

Key Responsibilities

Technical Service & Field Operations

• Perform inspections, troubleshooting, audits and diagnostics on reheating furnaces, processing line furnaces, and related systems (mechanical, combustion, electrical, automation).
• Conduct site audits, write technical reports, and provide recommendations to customers.
• Support commissioning, start-up and supervision activities in Turkey and abroad.
• Evaluate equipment condition and identify service opportunities.

Offer Preparation & Commercial Support

• Prepare technical and commercial offers for service and revamping projects in close collaboration with the Service team based in France.
• Present and explain offers to customers in Turkey.
• Support and contribute to commercial negotiations.

Client Relationship & Market Development

• Act as the primary point of contact for Turkish customers for service-related needs.
• Identify and develop new service opportunities (audits, spare parts, upgrades).
• Leverage existing relationships within Turkish steelmakers.
• Represent Fives Stein during customer visits, audits, and meetings.

International Assignments

• Support Fives Stein projects abroad when required (Europe, Middle East, Asia).
• Travel for missions typically lasting 1 to 3 weeks, depending on workload.

Required Profile

If this is you, come join us!

Education & Technical Background

• Bachelor’s or Master’s degree in Electrical Engineering, Automation, Mechanical Engineering or equivalent.
• Strong practical experience with:
• Industrial furnaces for the steel industry (reheating, annealing)
• Steelmaking or hot rolling processes
• Experience in maintenance, field service, commissioning or operation within a steel plant.

Soft Skills

• Autonomy and ability to work independently in the field.
• Strong communication and customer‑orientation.
• Ability to learn commercial and proposal‑building activities.
• Comfortable making technical and commercial decisions.
• Flexibility of mindset: technical + commercial + field work.
• Willingness to travel regularly and operate in industrial environments.

Languages

• English and Turkish are required due to daily interactions with local teams and clients.