Job Description

Basic Function:

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations; acts as a resident expert in the implementation and maintenance of technical program guidelines; perform related work.

This position is expected to work fully on-site between both departments at our campus in Boise, Idaho.

Please note: This position does not qualify for any type of Visa sponsorship, now or in the future.

Department Overview:

The Boise State Academic Testing Center (ATC) and Proctoring and Certification Services (PACS) provide secure, proctored testing for in-person and remote exams, supports students with approved accommodations, and ensures compliance with university policies and legal requirements. Services include scheduled in-person exams, make-up testing, placement testing, vendor testing, and remote proctoring through the campus supported virtual proctoring tool, all of which are designed to maintain exam integrity and accessibility. Both the ATC and PACS have significantly expanded capacity, improved scheduling efficiency, and implemented strict security protocols to support the university’s growing demand for secure specialized and remote testing.

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:

• This class is distinguished from the Technical Records Specialist 1 by the requirement for the use of judgment, discretion, and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs and objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures.
• Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.
• Act as Academic Testing Center’s (ATC) Liaison with Proctoring & Certifications Services (PACS).
• Quality control review of Proctoring sessions.
• Configures remote and in-person exams for each professor’s specifications before tests are administered.
• Works with Educational Access Center (EAC) to ensure special testing accommodations are met for individual students.
• Responsible for communicating with a broad audience.
• Works with professor and students to find approved remote proctoring locations.
• Proctor exams at either location as needed.
• Student Conduct Board Member for Dean of Students.
• Other duties as assigned.

Knowledge, Skills, Abilities:

• Some knowledge of: supervisory practices and data management.
• Experience: conducting sensitive fact-finding interviews; storing, retrieving and compiling information in a report format using database software and using spreadsheet software.

Minimum Qualifications:

Experience: monitoring record systems to identify and correct errors; interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; analyzing information and researching a variety of sources to identify and resolve problems or issues; dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; entering and retrieving data using a computerized record system; composing and proofreading business correspondence.

Preferred Qualifications:

• Experience working in a university or college testing center.
• Experience with managing remote proctoring.
• High proficiency with Google Suite office productivity tools especially Google Sheets.
• High proficiency with Microsoft Office including Excel, Word and PowerPoint.

Salary and Benefits:

Hourly rate is $20.28. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:

• Cover letter expressing your interest in, and qualifications for this position.
• Resume
• Three professional references.

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/