Job Description

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Please note this is a 12 month contract with possibility of extension based on business needs

Reports to: Manager, Technical Quality

Vacancy status: This posting is for an existing position.

Purpose of the Role

Provide medical laboratory leadership, discipline-specific technical expertise and quality management consultation to Operations. Ensure processes and procedures remain current and compliant with scientific advancements, technical developments and regulatory requirements of their discipline-specific field of Medical Laboratory Science.

Your responsibilities will include:

• Provide troubleshooting, technical and quality assurance/quality systems support for methodologies, equipment and supplies currently in use.
• Ensure department policies, processes, procedures and forms remain current with applicable regulations, legislation, and best practice.
• Lead in-function projects and act as subject-matter experts for cross-function projects, as appropriate.
• Participate in the development of indicators, performance of audits, review of QA and QI activities, and the evaluation of non-conformances including development of reports and action plans.
• Support the internal/external assessment process and collaborate with stakeholders to develop and implement corrective actions
• Liaise with external stakeholders including the Diagnostic Accreditation Program (DAP) and Accreditation Canada Diagnostics (ACD)
• Provides support to specimen management and analytical support teams
• Provides support to Medical/Scientific, Supply Chain Management, Business Development, IT and other support departments as required.

What you bring to the role:

• College Diploma in Medical Laboratory Technology or equivalent education and experience.
• In Ontario, current registration with College of Medical Laboratory Technologists of Ontario (CMLTO).
• In British Columbia, current registration with Canadian Society for Medical Laboratory Science (CSMLS).
• Minimum of 3 years previous discipline-specific laboratory experience
• Strong technical and quality systems knowledge and understanding to provide discipline specific, expert technical and scientific support to all customers, internal and external.
• Proven ability to facilitate compliance with the Quality Management System within a regulated environment.
• A Clear understanding of regulatory compliance processes and the business impact of failing to meet external regulatory requirements.
• Facilitation skills necessary to lead discipline specific teams, and the confidence to conduct audits, issue non-conformance reports requiring correction actions, and follow-up on continues non-compliance.
• The ability to use sound risk management analysis to assess the regulatory and business impact of prioritizing goals.
• Excellent verbal communication skills to effectively communicate decisions and seek input.
• Excellent technical writing skills to support the creation, review, and maintenance of documentation.
• Strong organization, change and project management skills to ensure that deliverables are achieved on schedule and in a controlled manner.
• Occasional travel required

This is an in-person role.

Why Join Us?

As a Technical Quality Specialist, you’ll play a critical role in supporting laboratory excellence by providing technical expertise, quality management guidance, and regulatory compliance leadership across operations. You’ll collaborate with multidisciplinary teams and external accreditation bodies to ensure laboratory processes, policies, and quality systems remain current, effective, and aligned with industry standards. This role offers the opportunity to leverage your scientific knowledge, lead quality improvement initiatives, influence organizational best practices, and contribute to the delivery of high-quality diagnostic services in a regulated environment.

Salary range: $74,941 - $95,549CAD annually (commensurate with experience).

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!