Job Description

As a Technical Publications - Manager, you will oversee the entire process of creating technical documentation and manage a team of technical writers and technical illustrators to ensure the production of high-quality materials. This role involves planning, organizing, and coordinating the creation and delivery of technical documents, including user manuals, service manuals, parts manuals, training materials and machine label artwork. As a manager, you will be responsible for scheduling publication activities, developing improved methods for material creation, assessing team performance, and ensuring effective communication with other departments.

Location: 54 Morton Avenue East, Brantford, ON

Job Duties
• Lead and manage a team of technical writers and illustrators to ensure timely and accurate production of technical documentation.
• Develop and maintain documentation processes and standards to ensure consistency and quality across all technical publications.
• Work with cross-functional teams, such as product development, engineering, and service, to gather information and feedback for documentation updates and revisions.
• Ensure that technical documentation meets industry standards and regulatory requirements.
• Schedule and direct publication activities based on priorities to ensure timely delivery of materials to end customers.
• Assess staffing requirements and provide ongoing support, mentoring, and training to team members.
• Review and actively manage team performance
• Foster a collaborative work environment, encouraging professional development and continuous improvement.

Skills and Experience
• Previous experience developing and implementing methods for creating and streamlining the authoring and publishing process.
• Able to provide training and support to technical writers and illustrators on writing and illustrating best practices, new tools, and technologies.
• Willing to learn, open-minded, flexible, organized, and detail-oriented
• Previous experience in technical writing, illustrating, and experience in managing publication activities, with strong organizational and proofreading skills.

Qualifications
• Education and training within Communications, Technical Writing, Engineering, Computer Science or equivalent.
• Knowledge of technical writing, illustrating and manual publishing tools such as Paligo CMS, Adobe InDesign, SolidWorks and SolidWorks Composer.
• Proficiency in Microsoft Office Suite and Adobe Creative Suite.
• Previous experience as a technical writer.
• Experience managing technical publication activities.
• Excellent organizational skills with electronic files/folders.
• Strong proofreading skills and ability to provide constructive feedback.