Job Description

RPA project management & working for system integrators and/or global SI.

customer-facing, partner facing, customer success, account management or strategic consulting organization

Coordinate internal resources to deliver customer outcomes as sold

• Ensure all RPA projects delivered within time, scope, quality, and cost constraints

• Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality

• Ensure resource availability and allocation

• Develop detailed project plans to monitor and track progress

• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

• Measure project performance using appropriate tools and techniques

• Report and escalate to management as needed

• Successfully manage the relationship with the client and all stakeholders

• Run,manage & develop customer facing project status meetings as required.

• Create and maintain comprehensive project documentation

• Collaborate with project managers worldwide to improve PM efficiency

• Foster relationships with customers enabling future account sales

• Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing

• Internalize every aspect of the customer experience as it relates to delivery excellence

• Assist in the development and/or review of SOWs, MSAs, and other related documentation

• Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.

• Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience

• Continually work to identify, develop and share new uses for client

• Identify best practice artifacts that can be packaged into delivery kits and shared with partners

• Help drive customer references and case studies.

5+ years of experience in RPA project management & working for system integrators and/or global SI.

• 10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization

• Excellent client-facing and internal communication skills

• Strong working knowledge of Microsoft Office

• PMP / PRINCE II certification a plus

• Experience using change management processes for dynamic professional services projects

• External customer-facing management experience a plus (including partners)

• Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus

• Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus

• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships

• UiPath project management is mandatory

• Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus