Own the delivery of innovative products and smarter operations, ensuring every project lands flawlessly. Be the force that turns ideas into seamless live services.
🌍This role is a UK based role and any hybrid/remote work must also be within the UK.
🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟
161 hours holiday per annum, plus bank holidays.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking
We’re searching for an experienced, confident Project Leader with a strong background in physical product delivery, manufacturing/operational implementation but with some experience of IT/ Software delivery. You will lead new product introduction (NPI), supplier integration, and end-to-end operational readiness – taking hardware-enabled solutions from concept through production and into live service. This is not a role for Scrum Masters or Software only Project Managers.
10+ years’ experience managing projects across hardware, firmware, software, and operational process improvement
Proven success delivering complex projects, including planning, prioritisation, and resource management
Evidence of strong stakeholder management
Experience producing resource‑levelled development plans
Strong background in structured lifecycle delivery (Service Design, documentation, configuration management, Service Acceptance)
Proficiency with project tools such as Jira and Microsoft Project
Bonus: Experience in Telecare or Telecoms environments.
Formal project management qualification (e.g. PRINCE2, Agile PM, or equivalent)
Desirable: Bachelor’s degree in a technical or related field
Desirable: Lean Six Sigma certification
Solid understanding and use of Agile and Waterfall methodologies and how to integrate them across mixed delivery models
Strong leadership skills with the ability to motivate and guide cross‑functional teams
Excellent communication and stakeholder‑engagement skills
Strong analytical and problem‑solving abilities with a focus on practical, innovative solutions
Strong working knowledge of structured development lifecycles, including specification, testing, documentation, and service readiness
Knowledge of Lean and Continuous Improvement methodologies
Confident communicator with strong presentation skills and the ability to influence stakeholders
Analytical mindset and data‑driven approach to decision‑making
Highly organised with strong attention to detail
Able to manage multiple projects, deadlines, and priorities simultaneously
Resilient under pressure, flexible, and comfortable navigating complex or changing environments
As a Delivery Project Manager, you’ll lead the end‑to‑end delivery of complex operational and technical projects-bringing new products and services into live operation while driving impactful process improvements. You’ll work closely with internal teams and external partners to ensure every project is delivered with quality, structure, and efficiency. This role is not focused on software sprint management or pure IT change delivery. We are looking for someone comfortable working with physical products, suppliers, operations teams and manufacturing environments. However, our product have a high IT component and so some knowledge of technical projects would be an advantage.
Develop and maintain detailed project roadmaps, timelines, and resource plans
Communicate effectively with senior leaders, internal teams, and suppliers
Track progress, manage risks, and keep stakeholders aligned
Prepare regular reports, maintain RAID logs, and support governance boards
Collaborate with operations, development, testing, supply chain, finance, legal and more
Manage supplier relationships to ensure smooth integration with internal work
Facilitate cross‑functional teamwork across engineering, operations, and external partners
Oversee delivery and operational readiness for new products and services
Review project progress, ensuring milestones and requirements are met
Resolve issues quickly by coordinating with the right teams
Lead operational improvement projects using Lean and Continuous Improvement best practice
Create resource‑balanced plans aligned with business capacity
Identify capability gaps and manage outsourcing when needed
Ensure Service Design and specifications are complete before delivery begins
Oversee documentation, configuration management, and Service Acceptance readiness
Define and implement support structures for seamless service launch
Ensure troubleshooting, maintenance, and customer support processes are in place
Capture feedback after launch and drive continuous improvement
Manage change control processes and communicate impacts clearly
Ensure all deliverables meet quality and compliance standards
Conduct post‑implementation reviews to capture lessons learned
Manage project budgets and ensure cost‑effective delivery
Oversee supplier contracts, ensuring performance and alignment with project needs
If you are interested in this role please upload your CV and answer a few questions about yourself.
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
At Appello, we believe safety should never be compromised. Every day, we help over 400,000 vulnerable people across the UK live safer, more connected lives, with over 50,000 supported by our fully digital telecare solutions.
With over 30 years’ experience, we’ve pioneered the UK’s first digital call handling platform, the first digital warden call system, and innovative products like our dispersed alarm and analogue-to-digital converter—designed to save lives and give peace of mind.
We empower housing providers, local authorities, and individuals to make the switch from analogue to digital telecare simple, seamless, and future-proof. By embracing an end-to-end digital approach, we create systems that are reliable, adaptable, and continuously evolving to meet the needs of those who rely on them most.
Award-winning, trusted, and recognised as leaders in digital telecare, Appello is here to ensure that when it matters most, help is just a call away
Thousands of customers around the country already trust us to offer advice, support and technology when they need us most. Many local authorities, housing associations, ALMOs, charities, care associations, property management companies, developers and individuals rely on our experience and expertise. All this, together with our accreditations, awards and continued high customer satisfaction, is testimony to the integrity, quality and reliability of Appello.
Appello is the new trading name for the merged businesses previously known as Cirrus, CarelineUK and Appello Telehealth.
