Job Description

Project Manager (Enterprise Software Implementation)

We are seeking an experienced Project Manager to lead the planning, execution, and successful delivery of large-scale, enterprise-level software implementation projects. This role is responsible for managing multi-year, multi-million-dollar initiatives that span multiple business units.

The Project Manager will collaborate with cross-functional teams—including product management, business analysis, development, and quality assurance—to ensure projects are delivered on time, within scope, and within budget, while meeting the highest quality standards. This position plays a key role in driving project governance, risk management, and continuous improvement in delivery processes.

Key Responsibilities

• Lead end-to-end project delivery, including planning, execution, monitoring, and closeout of enterprise software implementations.
• Develop and maintain comprehensive project plans, tracking progress against scope, schedule, budget, and quality objectives.
• Manage project scope, timelines, and costs, applying structured change management and verification processes.
• Oversee project financials, including budget management, forecasting, and resource allocation.
• Identify, assess, and mitigate project risks; maintain and manage risk registers and issue logs.
• Build and maintain strong relationships with stakeholders, clients, and cross-functional teams.
• Facilitate project planning activities, including defining goals, deliverables, resource requirements, and success criteria.
• Lead project teams, assign tasks, monitor performance, and ensure alignment with project objectives.
• Coordinate and support key project phases, including design, development, testing, deployment, and post-go-live support.
• Ensure adherence to established project management methodologies, standards, and controls
• Manage and implement change control processes, including documenting, costing, and scheduling approved changes.
• Provide regular status reporting and communicate project updates, risks, and resolutions to leadership and stakeholders.
• Drive continuous improvement initiatives to enhance project delivery, efficiency, and customer satisfaction.
• Advocate for client needs and collaborate across teams to resolve issues and improve service delivery.

Project Lifecycle Expertise

Demonstrated experience managing all phases of the project lifecycle, including:

• Initiation
• Discovery (scope, requirements, and definition)
• Execution & Control (development, configuration, resource management, deliverables)
• Validation (QA, UAT, training, transition planning)
• Deployment (go-live)
• Post-Implementation Support (hypercare and ongoing maintenance)

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years of project management experience, preferably in enterprise software implementations.
• PMP certification preferred
• Proven experience managing multi-million-dollar projects
• Experience in Justice, Public Safety, or Public Sector environments preferred.
• Must be able to work within the Eastern Time Zone

Skills & Competencies

• Strong understanding of project management methodologies, tools, and best practices
• Excellent client-facing and stakeholder management skills.
• Strong leadership, team management, and conflict resolution abilities.
• Advanced organizational and time management skills, with the ability to manage multiple priorities.
• Proficiency in project tracking and performance tools (e.g., Azure DevOps preferred).
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• High attention to detail and ability to work under pressure in fast-paced environments.
• Proficiency in Microsoft Office Suite

Work Environment

• Primarily office-based with extended periods working at a computer.
• Collaborative and generally informal work environment.
• Occasional in-person meetings or events may require business professional attire.