Job Description

Join iA – Transforming Pharmacy Fulfillment with Innovation and Care

Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the forefront of transforming how pharmacies manage prescription fulfillment. With over 30 years of experience and innovation, iA is advancing pharmacy automation with solutions such as the NEXiA® Enterprise Software Suite, enabling pharmacists to focus more on patient care while improving operational efficiency. Whether it's in commercial retail, health systems, or government pharmacy settings, we empower our partners to do more with less. We’re looking for passionate and driven individuals like YOU to help shape the future of healthcare. Join us and be part of a team that's changing the way pharmacy works—for the better.

Your Role & Its Purpose:

As a Technical Project Manager, you’ll own research and development (R&D) deliverables for customer-facing projects, helping iA Unleash the Full Potential of Pharmacy. You’ll partner with technical teams, the Project Management Office (PMO), Customer Support, Implementation, and other cross-functional stakeholders to ensure customer projects and support requests are received, prioritized within R&D, and delivered. From intake through completion, you’ll manage deliverables and status across active work, represent R&D to the stakeholders relying on that work, and keep them informed of progress, timelines, and risks.

You’ll also establish and maintain the process for bringing new work into R&D, with clear criteria for assessing, sequencing, and escalating requests. Planning ahead is central to this role: you’ll track upcoming projects and customer commitments and engage customer-facing partner teams well before key dates to identify timelines, deliverables, and risks early. The work is recurring, but project scope varies across multiple concurrent priorities.

To succeed, you’ll bring experience managing recurring projects in a technical environment, strong organizational and critical-thinking skills, and a collaborative approach. You’ll combine ownership, follow-through, and clear communication with the independence to lead without formal authority and build lasting project management processes from the ground up in an ambiguous, fast-moving environment.

How You’ll Contribute:

• Proactively track upcoming projects, customer commitments, and known milestones — partnering with PMO and other teams well ahead of key dates to surface timelines, deliverables, and risks before they become urgent
• Define, implement, and continuously operate an intake and triage process for this work, including clear criteria for prioritization, turnaround expectations, and escalation paths
• Represent R&D to the stakeholders, including external customers on occasion, and teams who generate this work, acting as the primary point of contact for status, timelines, and expectations
• Negotiate how and when incoming work is absorbed into the standard development cycle, working with the TPM and technical teams in balancing it against already-committed plans and capacity
• Own end-to-end delivery of accepted work items — tracking progress and completion, and proactively communicating status and managing expectations with stakeholders and leadership throughout
• Maintain a current, accurate view of all in-flight work in this category — its status, risk, and owner — and provide regular reporting to program and functional leadership
• Anticipate recurring or upcoming demand where possible, and proactively negotiate capacity or sequencing ahead of known future events
• Build trust and influence across engineering, product, and business stakeholders to gain alignment on prioritization and turnaround expectations without formal authority
• Identify patterns across recurring work and drive process improvements that reduce volume, variability, or disruption over time
• Define and monitor intake SLAs and other performance metrics for this workstream, and use them to guide prioritization and continuous improvement
• Exercise sound judgment and escalate appropriately when incoming work introduces risk to already-committed plans
• Apply AI tools to streamline day-to-day work such as status reporting, documentation, and triage where appropriate

What You Bring to the Table:

• 5+ years managing recurring, ad hoc, or demand-driven work in a fast-paced technology environment
• Demonstrated experience establishing new intake, triage, or demand-management processes from the ground up in an ambiguous or unstructured environment
• Experience acting as a single point of accountability for delivery and status across multiple concurrent projects or workstreams
• Proven ability to lead without formal authority, building trust and alignment across cross-functional stakeholders
• Strong organizational and prioritization skills, with experience managing many concurrent, competing, and variable-priority items at once
• Excellent written and verbal communication skills, including experience communicating status and managing expectations with business and customer-facing stakeholders
• Comfortable partnering with technical teams to understand feasibility, dependencies, and risk, without requiring deep hands-on technical expertise
• BA/BS or equivalent experience required
• High degree of independence, ownership, and follow-through; comfortable operating with limited direction

Even Better If You Bring:

• Experience in demand management, intake management, or portfolio/PMO functions
• Experience defining and monitoring intake SLAs, escalation paths, or similar operational performance metrics
• PMP, PMI-ACP, or CSM certification
• Experience with case/issue tracking or work-intake tools
• Familiarity with Azure DevOps or equivalent software program management tools
• Demonstrated ability to design lightweight, scalable intake and triage processes

Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

Compensation Details:

The estimated base annual salary range for this position is $97,495 to $131,905, though a candidate’s base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.

Environmental Conditions:

iA adheres to a thorough Job Safety Assessment (JSA) to maintain OSHA compliance in project management and coordination roles. The work environment emphasizes ergonomics, proper lighting, and safe workspaces to mitigate risks. Regular reviews of safety protocols are conducted to ensure a safe and compliant workspace.

Safety Protocols:

Safety protocols include ensuring workstations are ergonomically designed, implementing stress management programs and encouraging work-life balance, maintaining clear communication channels for reporting hazards, and providing regular training on project management tools and safety protocols.

Who We Are:

iA is not just a technology company – we're a pharmacy fulfillment partner that provides software-enabled solutions and modular hardware to improve operational efficiency, reduce costs, and enhance the patient-pharmacist relationship. Our products and solutions streamline the prescription process from start to finish, allowing pharmacists to focus on what matters most: their patients.

What excites many people about iA is that we're doing more than responding to changes in the industry. We're helping drive them. Our solutions support pharmacies of all types, and our vision is centered on making pharmacy more efficient, effective, and accessible for everyone it touches.

What Drives Us:

• Customer Centric – Be bold with calculated decisions to drive value for our partners.
• Champion Diversity – Seek diversity within our team, our partners, and our community to strengthen who we are and what we will accomplish, together.
• Empower Ownership – Take ownership at every level and within every action to achieve excellence.
• Solutions Driven – Understand the problem and anticipate challenges, with a resolve to provide innovative solutions for our partners.
• Trust Daringly – Operate with trust of our team, our partners, and our strategy from day one.

Benefits that Matter:

• Work-Life Balance – Generous time-off, paid volunteer days, and wellness programs to support your well-being.
• Comprehensive Benefits – Medical, dental, vision insurance, 401(k) with match, up to 12 weeks of 100% paid parental leave, pet insurance, and more.
• Career Growth – Invest in your future through iA University, tuition reimbursement for eligible degree programs and certifications, professional development funding, and ongoing opportunities to learn and grow.
• Culture of Ownership – At iA, we empower our employees to take charge and drive change.
• Impactful Work – Be part of a team that is transforming the pharmacy industry and improving patient care every day.
• Collaborative Environment – Work alongside passionate, like-minded individuals in a company that values teamwork and creativity.

Not the right fit? Explore other opportunities at https://iarx.com/careers

Want to learn more about iA's innovative products, talented people, and culture? Visit us at iARx.com or connect with us on LinkedIn, Facebook, or YouTube. We’d love to share our story with you!

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

iA is committed to providing reasonable accommodation for individuals with disabilities throughout the job application process. If you require assistance or

accommodation due to a disability, please reach out to us at iatalent@iarx.com.

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