Job Description

About the company

Our client is a fast-growing software company.

The role

Raydar is recruiting for this role on behalf of our client. Lead end-to-end delivery of software rollouts for external clients, from contract signature through a successful production launch and a short post-launch stabilization period. The role coordinates timelines, stakeholders and cross-functional teams, and helps build the implementation program from the ground up.

What you'll do

• Run several customer rollouts at the same time, from kickoff through go-live and a short post-launch support window.
• Lead kickoff sessions and regular customer check-ins, handle escalations, and keep customer and internal teams on schedule.
• Plan and sequence integration work across core banking, online banking, lending and card systems with solutions, product and account teams.
• Partner with product teams to log, prioritize and resolve defects and change requests found during deployments.
• Design repeatable implementation playbooks, including guidance for customers on using self-service tools to refine their deployments over time.

Requirements

What we're looking for

• Able to build and improve implementation processes without an existing playbook to follow.
• Track record of running software launches from start to finish for larger business clients at a company that sells to other businesses.
• Experience using AI productivity tools in day-to-day work.
• Bachelor's degree.
• Able to work on-site five days a week in San Francisco, CA.
• Comfortable with 10-20% of each month spent at client locations nationwide.

Bonus points

• Prior experience launching software for organizations in the banking sector.
• Familiarity with AI technologies such as conversational, voice or contact center platforms.

Benefits

Compensation and benefits

• Base salary: USD 185,000 to 230,000 per year
• Equity
• Health, dental and vision coverage

Location and work model

• San Francisco, CA, United States
• On-site, 5 days in-office per week
• Full-time
• Up to 10-20% travel