We are opening a Technical Project Manager position to strengthen the team of our client based in Geneva. In this customer-facing role, you will support the coordination and delivery of a portfolio of enterprise applications for a major international organisation. Working alongside technical experts, senior stakeholders and customer representatives, you will help ensure the efficient delivery of IT services while contributing to continuous operational improvements in a multicultural environment.
Coordinate project activities across multiple technical teams, ensuring alignment on priorities, milestones and deliverables.
Support the planning and execution of production releases while monitoring risks, dependencies and follow-up actions.
Assist in the operational management of business-critical applications, ensuring incidents, service requests and operational issues are resolved efficiently.
Monitor service performance against agreed SLAs and KPIs, contributing to service quality improvements.
Build and maintain strong relationships with customer representatives, ensuring clear and timely communication.
Prepare operational reports, service review presentations and coordinate communications during incidents or planned maintenance.
Organise governance meetings and maintain project documentation, action logs and risk registers.
Drive continuous improvement by identifying process optimisation opportunities and supporting the adoption of Service Management best practices.
5–8 years of experience in IT Project Management, Application Management or Service Delivery.
Proven experience coordinating cross-functional technical teams and working with enterprise applications.
Strong organisational, communication and stakeholder management skills.
Ability to manage multiple priorities in a dynamic operational environment.
Good understanding of IT Service Management principles; ITIL Foundation certification is an advantage.
Familiarity with Jira, Azure DevOps, cloud fundamentals, Change & Release Management, SDLC and Agile methodologies is desirable.
Customer-oriented mindset with a collaborative, proactive and structured approach to work.
Ability to remain calm under pressure, learn quickly and contribute effectively within an international team.
Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.
