The Technical Project Manager will lead strategic End User Services initiatives within Client Engineering, primarily focusing on the North America and Europe Laptop & iPad Technology Refresh Programs. The role requires strong project management fundamentals combined with sufficient technical understanding to coordinate effectively across Client Engineering, Service Management, ServiceNow teams, and operational support teams. The successful candidate will help modernize device lifecycle management processes and support future technology transformation initiatives.
Top 3 Must-Haves
•Solid baseline PM fundamentals: project setup, RACI, written summaries, attention to detail
•Working familiarity with the Microsoft 365 / Azure ecosystem (Windows, Teams, SharePoint,
•OneDrive) - conceptual understanding, not certification-level
•Genuine technical curiosity and willingness to self-learn new tools quickly
Top 3 Nice-To-Haves
•Power BI experience (dashboard/report building)
•ServiceNow exposure
•Client-computing vendor relationship experience (Lenovo, CDW, Softcat, HP)
Must-Have Requirements
•Assumed PM baseline: project planning, roles/responsibilities (RACI) documentation, structured written summaries
•Comfort working across the Microsoft ecosystem — M365, Azure, Windows, Office, Teams, SharePoint, OneDrive — understanding how the tools interconnect, not expert/certification-level depth
•Self-directed learner — comfortable picking up new platforms on the job (Marcus learned ServiceNow and Power BI this way)
•Comfortable operating with some technical/engineering dialogue between client engineering and service management teams
Preferred
Power BI — building dashboards and pulling in data
ServiceNow familiarity
SCCM familiarity (understanding what it does; administration is handled by engineers)
Experience with client-computing hardware vendors (Lenovo, CDW, Softcat, HP) and procurement-to-fulfillment logistics
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.
Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
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Blog: https://milestone.tech/blog/
