Job Description
Technical Project Manager
Department: Projects - Programme Management
Employment Type: Permanent - Full Time
Location: UK/Field based
Reporting To: Professional Services – PMO Lead
The Technical Project Manager is responsible for the successful planning, coordination, and delivery of business-critical customer projects, ensuring outcomes are achieved on time, within scope, and to the required quality standards.
This role focuses primarily on the technical delivery of software solutions, including software development, application customisation, systems integration, testing, release management, and change control. The Technical Project Manager will also lead the deployment and rollout of Glory hardware and software solutions.
Working closely with customers, internal stakeholders, and third-party suppliers, the role is responsible for defining project requirements, establishing governance, managing delivery risks, and maintaining transparency throughout the entire project lifecycle. Acting as the primary delivery lead, the Technical Project Manager ensures effective collaboration between business and technical teams to achieve successful customer outcomes
Key Responsibilities
Project Delivery & Governance
- Lead the end-to-end delivery of customer projects, ensuring agreed scope, timelines, budgets, and quality objectives are achieved.
- Establish and maintain project plans, RAID logs, resource requirements and delivery milestones.
- Apply project management methodologies and governance frameworks to maintain control, accountability, and transparency throughout the project lifecycle.
- Act as the primary point of contact for customer Programme and Project Managers throughout project delivery.
- Lead customer-facing meetings, technical workshops, project reviews, and status presentations.
Technical Delivery
- Manage software development, system integration, and technical deployment activities.
- Capture, document, and manage business and technical requirements throughout the project lifecycle.
- Lead change management and change control processes to ensure all scope modifications are assessed and appropriately governed.
- Oversee release planning, release readiness, deployment activities, and post-release support.
- Provide technical leadership and coordination during troubleshooting, defect resolution, root cause analysis, and issue management.
- Define and manage testing strategies, test plans, acceptance criteria, and test execution activities.
Support pre-sales activities, including solution scoping, effort estimation, project planning assumptions, and responses to customer RFIs/RFPs.
Skills, Knowledge & Expertise
Education:
· Degree-level qualification in Business, Engineering, Computer Science, Information Technology, or a related discipline is desirable but not essential.
Qualifications:
· A recognised project management qualification such as PMI, AgilePM or Prince 2 is desirable but not essential.
· Formal technical qualifications are not required; however, a strong understanding of software delivery and technical project environments is essential.
REQUIRED SKILLS AND COMPETENCIES
Essential
· Proven experience managing complex, customer-facing technical projects in a software, technology, or systems integration environment.
· Strong understanding of the Software Development Lifecycle (SDLC), release management, and change control processes.
· Experience coordinating software development, integration, testing, and deployment activities.
· Ability to understand high-level software architectures, system interfaces, integration dependencies, and technical risks.
· Strong requirements gathering and stakeholder management capabilities.
· Excellent risk, issue, and dependency management skills.
· Strong problem-solving and decision-making abilities, particularly in fast-paced delivery environments.
· Excellent communication, presentation, and facilitation skills.
· Ability to influence stakeholders and drive outcomes without direct line management authority.
· Experience using project management and planning tools such as Microsoft Project, Smartsheet, Jira, or similar.
· Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
· Ability to manage multiple projects and competing priorities simultaneously.
Desirable
· Experience working with banking, retail, payments, or cash management/ATM solutions.
· Familiarity with Agile, Waterfall, and hybrid project delivery methodologies.
· Experience managing third-party vendors and global delivery teams.
· Understanding of IT service management and operational support processes.
Job Benefits
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discounts
- Free office parking
