Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Consumer Engineering team at Optum is on a mission to disrupt the healthcare industry, transforming UHG into an industry-leading Consumer brand. Our mission is to revolutionize healthcare for patients and providers by delivering cutting-edge, personalized and conversational digital solutions. We're Consumer Obsessed, ensuring they receive exceptional support throughout their healthcare journeys. Serving UnitedHealth Group's digital technology needs, the Consumer Engineering team impacts millions of lives through UnitedHealthcare & Optum.

We are looking for a Senior Tech Project Manager to own AI powered chatbot experiences leveraging LLMs. The Project Manager will handle several projects at once, taking responsibility for project scope, scheduling, risk management, and communication from start to finish. Candidates who excel in complex healthcare environments and can coordinate effectively among different stakeholders will find this position rewarding.

Moderate autonomy is required; you will independently oversee projects of varying complexity, escalating issues when necessary. You will also help improve processes and demonstrate willingness for greater responsibilities as you gain experience.

Primary Responsibilities:

• Own the end to end delivery of Optum Assistant projects, from initiation through closeout
• Partner with internal and customer stakeholders to confirm shared understanding of project scope, objectives, and success criteria
• Proactively identify and raise misalignment or ambiguity in scope, expectations, or responsibilities
• Develop and maintain project plans, including task sequencing, dependencies, effort estimates, and timelines
• Manage project budgets and forecasts, including variance tracking and stakeholder communication
• Apply standard project lifecycle methods and tools to drive predictable delivery outcomes
• Lead project governance activities, including status reporting, risk and issue management, and change control
• Facilitate cross functional project meetings with clinical, technical, and operational participants
• Coordinate work across global project team members and shared services groups
• Manage vendor and service provider contributions when applicable
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of project management experience, or at least five years working on healthcare software implementations
• Knows Agile-Scrum methodology and can manage 2-3 scrum teams as a scrum master
• Technically aware to understand risk, complexity and ability to abstract and share upwards where required
• Skilled at facilitating structured meetings and guiding decisions among diverse groups of stakeholders
• Involvement in or support of process improvement efforts
• Proficient in using project management tools Rally, MS Office
• Proven track record of managing projects with different scopes, involving multiple stakeholders and workstreams
• Willingness to overlap with US teams for 5-6 hours

Preferred Qualifications:

• PMP or Similar certifications
• 1+ years in managing AI projects
• Healthcare experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.