Job Description
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
The Project Manageris responsible formanaging IT onboarding and technical infrastructure projects from planning through execution and service readiness. They coordinate cross-functional engineering teams and client stakeholders to deliver implementations such as system migrations,firewalland network deployments, cloud and collaboration platform rollouts, and service transitions.
This role ensures projects are structured, resourced, and executed effectively,maintainingvisibility into timelines, risks, and dependencies while driving clear communication and accountability across all parties. The Project Manager plays a critical role inmaintainingdelivery standards, improving operational processes, and ensuring successful client onboarding and project completion.
KEY RESPONSIBILITIES
- Define the approach and scope of projects (goals, deliverables,schedule, and budget).
- Lead end-to-end IT onboarding and service transition projects, including client environment discovery, access coordination, documentation validation, and go-live readiness.
- Manage technical infrastructure projects such asfirewalldeployments, network and server migrations, Microsoft 365 and SharePoint implementations, and office relocations.
- Coordinate cross-functional engineering teams to execute system upgrades, security and compliance initiatives, and platform integrations while minimizing disruption to client operations.
- Identifyoperational risks and dependencies early in the onboarding lifecycle and implement mitigation plans tomaintainschedule, budget, and service readiness targets.
- Develop and present detailed project plans charting deliverables and milestones for all projects.
- Implement all assigned project plans and guide projects successfully through the project managementprocesssecuring approvals, reaching milestones,identifyingpriorities, adjusting to changes, and delivering the desired end-goal on time and on budget.
- Coordinate scheduling of internal resources,subcontractorsand third parties/vendors.
- Manage multiple clients, theirprojectsand expectations - Manage tradeoffs and be able to advise on the impact of changes in features,schedulesand scope and how that impacts cost, delivery, and projectobjectives. Successfully manage the relationship with the client and all stakeholders - Perform risk management to minimize project risks.
- Assist the PMO team with advancing and refining project management processes.
- Keep projects on track through clear task management, issue tracking, status reports, and meeting notes.
QUALIFICATIONS
Required:
- IT infrastructure experience
- Mastery of Project Planning tools (MS Project/Project Plan,ServiceNow) to develop project plans
- Has excellent negotiation skills and is comfortable interacting with senior-level clients and stakeholders.
- Must have outstanding communication skills and is comfortable presenting to clients and stakeholders
- Flexible, pragmatic, detail-orientedandremainscalm in a fast-paced environment.
- Experience with being thepointperson for clients.
- Knows the importance of Project Documentation for a successful project.
- Outstanding written and verbal communication skills.
- Positive and collaborative problem-solving attitude.
- Flexible attitude towardfrequentlychanging client needs.
Preferred:
- Working knowledge of IT Security Consulting and/or IT Service industry.
- Experience working in an agile environment.
- Working knowledge of project management, planning, resourcemanagementand scheduling tools.
WORK ENVIRONMENT + BENEFITS
Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportiveteamculture. We invest in our people by providing comprehensive benefits, including:
- Comprehensive benefits package
- Wellness programs and professional development opportunities.
