Job Description

About Tixr

Tixr's on a mission to transform the ticket buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.

The Opportunity

We are looking for a Technical Project Manager (TPM) to drive execution across complex engineering initiatives while also serving as a key interface for technical client integrations.

This role blends traditional TPM responsibilities with hands-on technical problem solving and operational improvement. You will help ensure that work is clearly defined, efficiently executed, and aligned with business priorities—while also identifying and improving the systems and processes that support delivery.

Project Delivery & Execution

• Define project plans, timelines, and milestones in collaboration with engineering and product
• Own planning and execution for complex engineering initiatives (e.g. third-party integrations, non-functional testing efforts)
• Run project rituals (standups, planning, status updates) where needed to ensure progress and alignment Identify risks early and drive resolution

Process Improvement

• Identify inefficiencies in engineering workflows, rituals, and SDLC processes
• Propose improvements that increase throughput without introducing unnecessary overhead
• Present recommendations to engineering leadership, supported by data
• Measure and communicate the impact of implemented changes PRM tooling

Cross-Team Coordination

• Act as a shared resource across squads, especially for high-priority or cross-cutting initiatives
• Ensure alignment between engineering, product, QA, and DevOps
• Help manage shifting priorities in a dynamic roadmap environment

Client Integration Support

• Serve as a frontline technical resource for API-integrated clients
• Reproduce API issues, analyze logs (e.g., New Relic), and coordinate with engineering teams to resolve problems
• Help clients successfully onboard and troubleshoot integrations in a fast-paced environment

AI-Driven Optimization

• Leverage AI tools to improve project planning, tracking, and analysis
• Identify opportunities to use AI to reduce manual effort and improve visibility

What We're Looking For

• 10+ years of experience as a TPM, Technical Program Manager, or similar role
• Strong technical fluency—comfortable working with APIs, logs, and debugging tools
• Experience working with engineering teams on complex systems
• Excellent organizational and communication skills
• Ability to operate effectively in a fast-changing, high-priority environment
• Strong problem-solving mindset with a focus on execution and outcomes
• Strong experience with Jira

Nice to Have

• Experience supporting API integrations or external clients
• Familiarity with tools like New Relic, AWS
• Experience in ticketing, e-commerce, or high-scale transactional systems

Success in This Role Looks Like

• Projects are delivered with clarity, predictability, and minimal friction
• Clients successfully integrate with minimal escalations
• Engineering teams spend less time on coordination overhead
• Clear improvements in how work is planned, tracked, and executed

Work-Life

Santa Monica/LA area preferred (hybrid in-office/remote). Open to remote applicants who can travel to the office periodically. At this time we are only able to hire US Citizens or active US Green Card holders.

The Perks

• Salary Range TBD + Equity
• 100% Remote with Hybrid Optional
• Paid Health Benefits ($0 Premiums)
• Dental, Vision, Life plans
• Open Vacation
• 401k (50% match up to 3%)
• Paid Equipment
• Education Stipend
• Paid Holidays & Birthdays Off
• Parental Leave
• Team Offsites / Events
• Ticket hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.