Job Description

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through ourcomprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work" and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity.

Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.

Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE: SENIOR/TECHNICAL PROJECT MANAGER

Candidate is expected to be hands on in web services, server-side experience. Will be analyzing business requirements, would interact with different business teams. Will be a part of the solution design process. Manage execution against project plans and delivery commitments. Planning the releases, working closely with product managers, partners’ teams and engineers. Help ensuring quality and encourage innovation at all levels.

LOCATION: Hyderabad (Work from Office)

RESPONSIBILITIES:

• Coordinate project including developing and coordinating realistic project estimates, plans and metrics
• Ensure all releases are delivered as per the commitment, meet defined release criteria
• Collaborate with Product owners and application specialists to groom the product backlog
• Tracks team progress toward milestones/sprints, using key performance metrics to objectively
• identify if the team is on track or not
• Provides both high level and detailed project status and health
• Serves as a central point of contact for project questions
• Champion release management practices within the Agile delivery teams such as TDD, BDD, refactoring, value stream mapping, continuous delivery methodologies etc
• Drive cross-functional team activities and deliverables

MUST HAVE SKILLS:

• 10+ years of total software engineering experience with a thorough understanding of software product development.
• 3+ years of experience in a software engineering leadership position managing a team of 10-15.
• Strong application development experience ideally with any of the following: Java, Java Script, Node.Js
• Experience working with Agentic AI systems - designing and managing workflows involving autonomous agents that make contextual decisions and perform multi-step tasks with minimal supervision.
• Practical exposure to Agent AI frameworks such as LangChain, AutoGPT, or similar, with the ability to integrate tools, APIs, and memory modules for end-to-end task automation.
• Hands-on experience with Large Language Models (LLMs) such as OpenAI’s GPT, Google Gemini, or Claude—leveraging them for enterprise use cases like intelligent assistants, summarization, and dynamic decision-making.
• Knowledge of AI, NLP, ML, and chatbot technologies is an added advantage.
• Experience in WebServices using REST, SOAP.
• Track record of successful collaboration with cross-functional and distributed teams.
• Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture, and inspire/mentor others to perform at higher levels.
• Experience running projects using agile development principles, with knowledge of industry-standard tools and best practices.
• Demonstrated ability to interface and liaise between technical and non-technical audiences, as well as presenting to executive management.
• Monitor and report out project progress to all stakeholders periodically. Set the processes for project execution, as appropriate.
• Excellent organizational abilities and a proven ability in risk management and mitigation.
• Adept at managing AI-driven product roadmaps with a focus on experimentation, feedback loops, model fine-tuning, and performance monitoring.

QUALIFICATIONS / SKILLS REQUIRED:

• 12 - 15 years of experience in project management of software releases in an agile software development environment, with experience as a Technical Manager

EDUCATION QUALIFICATION:

• Graduate in Engineering OR Masters in Computer Applications

Why Join Us?

At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry.

Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale.