Job Description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

The Technical Project Manager supports IDEMIA’s Local Technical Support organization by leading the planning, coordination, and execution of customer-focused technical initiatives that enable the successful deployment, maintenance, and enhancement of identity and security solutions. This role serves as a key point of coordination between operational teams, technical stakeholders, and customers to ensure projects are delivered effectively and aligned with business and customer needs.

The position is responsible for driving project execution from initiation through completion, managing priorities, timelines, risks, and stakeholder expectations while maintaining a strong focus on service quality and operational excellence. The Technical Project Manager helps ensure that technical support and field service initiatives are delivered efficiently, supporting customer satisfaction and the successful operation of mission-critical solutions.

Working in a collaborative environment, the Technical Project Manager contributes to continuous improvement efforts, promotes clear communication across teams, and helps advance organizational objectives through the effective delivery of technical projects and support-related programs.

Key Missions

• Gather, analyze, and document business and technical requirements in partnership with stakeholders, ensuring clear traceability through delivery.
• Develop and maintain project plans, roadmaps, schedules, resource plans, and project documentation to support successful execution.
• Manage project backlogs and priorities, including defining acceptance criteria and ensuring alignment with business objectives.
• Lead project execution, monitoring scope, schedule, budget, quality, and compliance requirements to ensure successful outcomes.
• Identify, assess, and mitigate project risks, proactively addressing issues that may impact delivery.
• Coordinate cross-functional teams and provide direction to stakeholders, customers, and technical resources throughout the project lifecycle.
• Drive effective stakeholder communication, status reporting, and expectation management.
• Identify opportunities to improve project delivery processes, operational efficiency, and overall project performance.
• Support customer engagements and business initiatives through demonstrations, presentations, proposal support, and related activities as needed.
• Manage one or more concurrent technical projects, ensuring deliverables are completed on time, within budget, and to established quality standards.
• Build and maintain effective stakeholder relationships while operating under the guidance of senior project management leadership.

Profile & Other Information

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field required.
• CAPM (Certified Associate in Project Management) or PMP (Project Management Professional) certification preferred.
• 1-3 years of experience supporting and/or managing technical projects in a cross-functional environment.
• Advanced knowledge of Microsoft Project, with demonstrated experience developing and maintaining project schedules, resource plans, and project tracking.
• Strong Microsoft Excel skills, including data analysis, reporting, and metrics tracking.
• Experience utilizing Microsoft Planner for task management and project coordination preferred.

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

www.idemia.com