This is an opportunity to work in Customer Payments Technology Programme Team who are responsible for processing all payments (online and in stores) by customers across all three regions of Tesco.

Our vision is that payment is a reason customers shop more of Tesco, more often Our overriding objectives are to ensure that payment solutions are resilient, secure and compliant and that our payment solutions are faster and more convenient than our competitors, which align with Tesco’s strategic pillars of “ Easily the most convenient” and “Save to invest”.

With these objectives in mind, we have multiple programmes across areas such as online payment methods, in-store payment resilience and security, cash management and fuel cards, all aimed at delivering better solutions for customers and colleagues.

We recognise that Technical Programme Management is a critical element as we successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/project benefits are realised and the change is sustained.

This is a great opportunity to work in a complex, customer facing area where you can gain experience and exposure to almost all parts of the Tesco and Tesco Technology ecosystem.

Reporting to a Lead Technical Program Manager you will be responsible for Driving, leading and delivering the Projects and Programs within your remit.

Programme strategy: Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as brining fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.

Stakeholder management: Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.

Program Communications: Be able to create a persuasive storyline/ case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.

Programme Deliverables: Lead and deliver complex programmes by proactively identifying, managing and mitigating risks and issues. Evaluate delivery trade-offs, understanding their business and technical impact, and use strong influencing skills to drive alignment and consensus across Business, Technology and Engineering stakeholders. Create, own and track programme plans, including technical implementation and release plans, ensuring delivery of programme objectives and performance against customer and business KPIs.

People-focused: Be the ‘go to’ person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.

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Desirable Characteristics/Skills/Qualifications: