The Customer TPM plays a critical role in delivering Tesco’s Customer & Loyalty strategy, supporting initiatives that drive Customer Engagement, Personalisation, and growth of Clubcard, Rewards and Subscription propositions. This role would be focussed on supporting the Personalisation strategy in making sure our customers get relevant and rewarding engagement with Tesco.

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
• This information is a shortened summary, refer to our policies for full details.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities:

• Supporting Tesco regions; Republic of Ireland, Czech, Slovakia & Hungary with delivery of Customer Program.
• Develop & maintain a new communication strategy for the Customer Programs.
• Designing and implementing new processes and best practices to support Programme delivery.
• Owning, managing & delivering requirements to support Customer & Loyalty deliverables.
• Leading the adoption and improving practices across Product, Programme and Engineering
• Supporting the Product, Engineering, Data & Design teams to create and communicate long term roadmaps.

• Supporting and aligning with cross-functional (internal/external) teams like Customer Journey, UX, UI, App & backend teams from inception to delivery and till handover for BAU.
• Manage dependences across all technology job families & business partners to deliver transparency and visibility for key outcomes in the form of clear & regular communications.
• Able to foresee potential risks and issues; establish a process; facilitate discussions; and manage escalations.
• Able to understand a technical architecture to be able to foresee the impact on dependencies; delivery timelines and implementation plans.
• Have good knowledge of engineering best practices and practical infrastructure implementations to appreciate delivery challenges.
• Understand technology concepts; grasp new ones quickly and appreciate their implications on delivery.
• Proactively identify problems, working closely with Product and Engineering teams to quantify their impact and influence prioritisation to meet programme requirements.
• Build positive relationships with internal & external stakeholders to deliver complex rollouts or installations, or professional services.
• Role model Tesco Values & Purpose in your day-to-day work.

• Strong understanding of Technical Programme Management disciplines and managing within multiple frameworks.

·Experience working with geographically diverse teams; programme, product, engineering, data & design.

• A proven record of accomplishment in delivering technology.
• You must be able to articulate complex concepts to a diverse audience.
• The ability to influence without authority.
• Management of annual Programme budgets. (Forecasting & Control).