Job Description

As a Technical Program Manager, you will play a key leadership role, driving initiatives that enhance AT&T technicians' work in the field through innovative, cutting-edge technologies. This role sits at the intersection of technology, operations, business, and AI transformation.

You'll join a team that values ownership, collaboration, innovation, and continuous improvement.

As we evolve toward AI-enabled ways of working, you'll help shape how people, processes, and AI capabilities come together to deliver better outcomes on a scale.

Key Responsibilities

• Lead complex cross-functional programs across engineering, operations, and business teams.
• Drive delivery execution, release management, organizational readiness, and risk mitigation.
• Partner with stakeholders to translate business and operational needs into scalable technology solutions.
• Improve field operations through automation, GenAI, Agentic AI, and emerging technologies.
• Remove barriers, manage dependencies, and accelerate execution across multiple organizations.
• Drive continuous improvement initiatives that increase productivity, quality, and operational efficiency.

Requirements

• Strong technical background with broad understanding of software development and technology delivery.
• Proven experience leading large-scale programs and strategic initiatives.
• Deep understanding of Delivery and Release Management practices.
• Strong business acumen and ability to effectively engage both technical and business stakeholders.
• Experience driving AI adoption, digital transformation, and operational excellence initiatives.
• Outstanding communication, leadership, stakeholder management, and problem-solving skills.

The people who thrive in this role are naturally curious, collaborative, and action oriented. They quickly earn trust, bridge technology and business perspectives, drive AI adoption, improve organizational productivity, and consistently help teams achieve ambitious outcomes.

We are hiring for various positions within the company, with some roles offered through outsourcing.

Join us and enjoy a dynamic and flexible work environment.