Job Description

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

As a Technical Program Manager in Cloud Operations, you will drive operational reliability across our Google Cloud Platform (GCP) ecosystem. You will lead critical incident post-mortems, govern security frameworks, and partner with application development and platform engineering teams to ensure all new services meet strict production entry criteria for reliability and observability.

Key Responsibilities:

Production Readiness & Operations Governance

• Define, govern, and enforce production entry criteria for all new services and features.
• Partner with application development and platform engineering to audit deployment readiness.
• Validate that incoming services meet corporate standards for observability, monitoring, and alerting.
• Scale reliable operational practices across engineering teams to reduce launch-day risks.

Critical Incident & Post-Mortem Management

• Own the end-to-end post-mortem lifecycle for critical GCP production outages and high-severity incidents.
• Lead "Five Whys" and blameless Root Cause Analysis (RCA) sessions to identify system vulnerabilities.
• Track actionable remediation items, ensuring timely execution to prevent recurrence.
• Report SLA/SLO compliance metrics and incident trends to engineering leadership.

Release Management & Compliance Coordination

• Bridge the gap between engineering, QA, and cloud operations to ensure streamlined CI/CD pipelines.
• Align release schedules with maintenance windows to minimize customer impact and system downtime.
• Partner with InfoSec to enforce Google Cloud security, data governance, and regulatory compliance.
• Maintain documentation and evidence collection for ongoing infrastructure compliance audits.

Qualifications:

• Experience: 5+ years of Technical Program Management, Systems Engineering, or Cloud Operations experience.
• GCP Expertise: Deep knowledge of Google Cloud services, security controls, and infrastructure.
• Production Readiness: Proven experience defining and enforcing production entry, reliability, and observability criteria.
• Incident Management: Strong track record running blameless post-mortems and driving infrastructure solutions from RCAs.
• Release & DevSecOps: Deep understanding of modern CI/CD tools, release management, and cloud-native architectures.
• Communication: Ability to align cross-functional engineering teams around shared operational and reliability goals.

Location:

• India – (Flexible hybrid work model - work from Bangalore office for 20 days in a quarter)