Role
Overview

The Technical
Program Manager (TPM) provides end-to-end technical oversight and delivery
governance for the most complex AI and digital transformation programmes within
the Operations domain. This role combines deep technical acumen with programme
management rigour to ensure that technology solutions are delivered at scale,
on time, and within budget — while managing technical risk and dependencies
across multiple teams and systems.

Key
Responsibilities

Technical
Programme Delivery

•
Lead
end-to-end delivery of large-scale AI, automation, and digital transformation
programmes across Operations

•
Define
and govern technical architecture decisions, integration patterns, and data
strategies across programmes

•
Own the
technical programme roadmap and ensure alignment with the broader Operations
transformation strategy

•
Drive
resolution of complex technical blockers, cross-system dependencies, and
architectural risks

Engineering &
AI Oversight

•
Partner
with Data Scientists, ML Engineers, and platform teams to ensure AI solutions
are production-ready

•
Govern
data pipelines, model deployment, and infrastructure readiness across
transformation workstreams

•
Establish
and enforce engineering standards, code quality practices, and CI/CD pipelines

•
Review
and challenge technical designs to ensure scalability, security, and
maintainability

Risk, Governance
& Reporting

•
Identify,
assess, and mitigate technical risks across the programme portfolio

•
Maintain
programme health dashboards with clear RAID logs, milestone tracking, and
dependency maps

•
Provide
executive-level technical reporting and present at steering committees

•
Ensure
compliance with enterprise architecture standards, data governance, and
regulatory requirements

Stakeholder &
Vendor Management

•
Engage
senior technical and business stakeholders to align on delivery scope,
timelines, and trade-offs

•
Manage
relationships with technology vendors, system integrators, and cloud service
providers

•
Drive
RFP/RFI processes for technology procurement as required

Qualifications
& Experience

•
7–12
years of experience in technical programme or project management roles

•
Strong
technical background in software engineering, data platforms, or AI/ML systems

•
Proven
track record delivering complex, multi-team programmes in Operations, Supply
Chain, or Manufacturing

•
Expertise
in Agile at scale (SAFe, LeSS) and hybrid delivery methodologies

•
Experience
with cloud platforms (Azure, AWS, GCP), data architecture, and API integration

•
PMP,
PgMP, or equivalent programme management certification preferred

•
Familiarity
with AI/ML lifecycle management, MLOps, and model governance