Job Description

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• Experience in power and cooling infrastructure.
• Experience in postmortem and Root cause analysis (RCA).
• Ability to travel up to 30% of the time as needed.

Preferred qualifications:

• Advanced degree in Mechanical or Electrical Engineering.
  
• 5 years of experience managing cross-functional or cross-team projects.
• Experience in data center operations or similar.
• Experience working cross-functionally with technical and non-technical teams.
• Knowledge of teaching/leading multi-day training events.
• Excellent public speaking skills.

About the job

Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

Using your extensive technical and leadership expertise, you manage various Engineering-specific programs and teams.

In order to reach a high level of postmortem quality you have to ask the right questions. And in order to do that, this role requires deep infrastructure knowledge and close collaboration with mechanical, electrical and controls engineers.

Overall, this role includes ensuring the global Data Center Operations team has the tools, templates, training and processes required to produce high-quality postmortems that have achieved true root causes and identified realistic and impactful actions.

In this role, you will be able to close postmortems in a thorough fashion, with a trust-but-verify approach that will help prevent incident recurrence. You will participate in analysis on these postmortems and lessons-learned, and establish structured data to aid in identifying trends. You will also regularly prepare in-depth search into infrastructure incidents and present to executives as well as prepare regular reports to senior executives.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $163,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google

Responsibilities

• Maintain when are postmortems required guidance.
• Monitor global incidents from multiple data sources and ensuring Data Center Operations (DCOps) is adhering to postmortem requirements.
• Ensure root cause analysis (RCA) is being performed and work with a cross-functional team to continually improve our RCA methodology.
• Drive postmortems to closure by keeping stagnant AIs moving forward and breaking down barriers between cross-functional teams.
• Develop and deliver comprehensive postmortem training for the global DCOps team.