Job Description
MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and now in Cape Town South Africa!
At MOO, we don’t just print business cards; we help people make their mark on the world. We believe great design is for everyone, and our goal is to help customers achieve that.
Because our customers upload a wide variety of file types, we are seeking a creative and enthusiastic Technical Production Artworker to join our fast-growing Customer Service team. This is an interim (12 months), entry-level contract role in our Cape Town hub for a production-minded artist who enjoys the "detective work" of fixing files.
You will be the final line of defense, ensuring that low-resolution or incorrectly formatted files are corrected to meet our premium print standards before they hit the press.
The hours will be Monday- Friday
March - November 5pm-1:30am SAST
November to March 6:00pm-2:30am SAST
Responsibilities
- High-Volume File Correction: Execute core print production by preparing print-ready files, setting bleeds, crops, and correct color profiles
- Technical Troubleshooting: Gathers and analyzes job information to identify and fix common production problems like low-resolution images, missing fonts, or incorrect file setups
- Quality Control & Editing: Review items flagged for manual quality control—specifically for paper and branded merchandise—performing text edits and layout revisions to meet MOO standards
- Efficiency under Pressure: Manage a high-volume personal workload, ensuring daily tasks and milestones are met under tight deadlines
About You
- Problem Solver: You can independently resolve standard file errors or escalate complex issues for guidance when necessary
- A "Technical Artistry" Mindset: You have a sharp visual eye and can spot a typo, a low-res pixel, or a misaligned image from a mile away
- Adobe Expert: You are highly comfortable with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and can quickly learn our CRM (Zendesk) and internal backend systems
- Collaborative Spirit: You enjoy participating in team standups and 1:1s to help the team keep up with high customer demand
Nice to Haves
- Previous work in an ecomm, quality control production enviornment
What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.
Diversity StatementWe are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.
