Job Description

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.

Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.

Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.

About the role

• We’re opening a new Technical Product Support Specialist position within the Frontend team to support Checkout, CMS, Manage My Booking, and the new Reseller Portal.
• This role will help manage technical questions and support requests related to our frontend products and the ways clients use, configure, and build on top of them. That includes product usage, implementation questions, integration-related topics, and more advanced client-specific setups.
• The aim is to create clearer ownership of these conversations, improve response times, strengthen support coverage across the Frontend team, and build stronger documentation over time.

Why this role matters

As our frontend products grow and clients use them in more advanced ways, the number of technical questions and implementation-related discussions continues to increase. This role will help us support those conversations more consistently, improve documentation, and create a clearer support layer within the Frontend team.

What you’ll do

• Own and coordinate technical support conversations for Frontend products across Slack and other communication channels
• Support clients and internal teams with technical questions related to frontend product behaviour, configuration, implementation patterns, and integration use cases
• Investigate issues using available documentation, product knowledge, and known implementation approaches
• Gather the right context before escalating issues to Product or Engineering
• Work closely with Product Managers, developers and QA to keep conversations moving and ensure clients are kept informed
• Document recurring questions, solutions, and guidance so common topics can be answered more consistently in future
• Help improve internal and external documentation, especially in areas where guidance is currently limited or missing, cooperation with Business Analyst

Requirements

• Experience in Technical Support, Customer Success, Implementation Support, or a similar client-facing role
• Strong written communication skills and the ability to explain technical topics clearly and practically
• Good organisational skills and the ability to manage multiple conversations, follow-ups, and open questions
• Comfort working with technical documentation, troubleshooting processes, and integration-related topics
• Willingness to learn our frontend products in depth and become a reliable point of contact for technical support across the team
• A technical mindset and willingness to learn are important, but this is not a developer role

Benefits

What can we offer?

• We are fairly informal about working hours. We want to make sure you like your job and wanna go an extra mile for us.
• Unlimited paid holiday days.
• Start-up working environment.
• WFH or work remotely.
• Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, and France. We also enjoy a spontaneous beer after work or any sports activity.
• Office in Brno and Lisbon. We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound? :)
• Young and passionate team.
• Refreshments and delicious coffee in the office area.
• Hardware/ remote setup package.
• Competitive salary and regular salary revaluation.
• Bonuses based on company performance.

Ready to help shape the future of travel experiences? Apply now and be part of something unforgettable.

About Ventrata

Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support.

Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building long-term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships. These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year.

What truly sets us apart is our independence — we've been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms.

We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.