Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
The Company reserves the right to modify this location designation based on business needs.
As a Controls Technical and Product Support Engineer, you will assist Trane’s field organization in the sale, installation and service/troubleshooting of Trane Building Automation Systems and HVAC Equipment Controls. You will provide phone, email and occasional on-site product and technical support for Trane’s technicians and account managers, ensuring they are able to efficiently and effectively provide world-class products and services to Trane’s various customers in the commercial market. As such, you will be responsible for the identification, resolution and documentation of advanced and sensitive technical product issues. In addition to assisting directly, you will also be responsible for developing and proactively sharing knowledge and documentation through various proactive distribution channels in order to minimize the need for future support requests. You will also participate in product development and testing, including recommending product additions and improvements in order to maximize Trane’s product quality and product/service sales
Responsibilities:
Support callers with technical problem solving of building automation systems and HVAC controls.
Use software tools for call tracking and knowledge retrieval.
Develop technical expertise for assigned products and general knowledge of all Building Automation / Controls products.
Develop information for the product knowledge database, to be used by other support and field personnel.
Assist directly with field/customer projects, including programming and commissioning,
Author Product Defects and work with internal stakeholders to prioritize fixes
Lead Field Issue escalation review and assignmentmeetings.
Create and publish software service alerts for field awareness.
Author and/or review product literature and assist with training classes
Assist with product developmentthrough use case analysis and ad hoc testing efforts.
Support software application users with technical assistance in the areas of user permissions, remote access, application questions, application usage, and defect resolution. Work with business users to understand their requirements and help them in better utilization of the software applications.
Qualifications:
Bachelor's degree in engineering or closely related technical field preferred.
5+ years of directly applicableHVAC/automation experience
5+ years working with or troubleshooting building automation protocolsis required (BACnet, Lon, Modbus)
Experience with YABE, Wireshark, and other supporting software applications and troubleshooting tools
Experience with IP Networking preferred
Experience with or willingness to learn HVAC and Building AutomationSystems
Experience in a technical support or customer service role preferred
Excellent verbal and written communication skills
Ability to speak multiple languages is a plus (French, Spanish, Portuguesedesired)
Ability to meet short- and long-term deadlines.
Ability to work both autonomously and in a team environment
Desired Technical Skills:
ProgrammingLanguages: Java, C++, C#, Python, HTML, CSS, JavaScript
Databases:Microsoft SQL
Cloud/ DevOps: Azure, AWS
Others: JIRA,Zendesk, Trane Software(TU, Rover, Synchrony, Ensemble), YABE, Wireshark
Annual Base Salary Range or Hourly Base Pay Range:
$105,228.33 - $146,720.00
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Trane Technologies is a global climate innovator advancing sustainability through our leading brands Trane® and Thermo King®, which bring efficient and sustainable climate solutions to buildings, homes and transportation across the globe. Together, we are one team innovating for a better future.
At Trane Technologies, we are driven by a common purpose: to boldly challenge what’s possible for a sustainable world. While our products and services work to transform climate control, our company’s goal is to combat climate change. Sustainability is embedded in everything we do. Every team member has an impact on our bold 2030 Sustainability Commitments and is empowered to act and bring solutions to life.
Our employee experience sets us apart as a special place to work. We are committed to fostering a culture of inclusivity, innovation and growth. When you join Trane Technologies, you become part of a team that shares a common purpose and values, working together to create a sustainable future. Our core values—Uplift Others, Make an Impact and Thrive at Work and Home—guide us in supporting our community, driving meaningful change and ensuring work-life balance.
Explore our career opportunities and join us as we boldly go.
