Job Description

• Governs Qantas mobility technical products through the continuous improvement lifecycle
• Acts as a lead to bring the Qantas technology roadmap to life, aligning business actions with long‑term tech strategy.
• Permanent, Full-time opportunity located Qantas Head Campus in Mascot

At Qantas, we’re committed to creating an environment where our people can thrive. We take pride in solving complex challenges together, supporting each other, and delivering safe and reliable operations for our customers. You’ll be part of a team that values initiative, collaboration and continuous improvement.

The Technology Manager - Identity roles is a leader with a customer centric mindset, responsible for partnering with senior leaders and technology teams to drive strategy and deliver solutions across IT and the wider Qantas Group centric mindset, responsible for partnering with senior leaders and technology teams to drive strategy and deliver solutions across IT and the wider Qantas Group.

You’ll Have

• Experience developing and delivering product strategy and roadmaps in collaboration with stakeholders, informed by business economics, revenue drivers, product performance, market insights, and the broader competitive, regulatory, and industry landscape.
• Expertise in product planning, prioritisation of roadmaps, and sequencing delivery to meet strategic outcomes.
• Ability to provide insights for economic decision‑making by facilitating estimation of features and capabilities.
• Experience managing quality of service and operational stability, including IT risk and compliance management, service improvement initiatives, and contributing to service management strategies.
• 5+ years’ experience in large enterprises and 3+ years in agile environments (or equivalent).
• Solid background in operational service management.
• Airline technology experience would be desirable.
• Proven people leadership experience across varied team structures.
• Strong analytical and critical thinking skills, with the ability to solve or lead the solving of complex, large‑scale strategic problems.
• Expert stakeholder management across business and technical domains.
• Experience coaching Agile mindsets and ways of working.
• Skilled in designing and facilitating fit‑for‑purpose workshops that deliver defined outcomes.
• Strong verbal and written communication skills.
• Ability to work cross‑functionally and align business unit processes to enterprise‑wide processes.
• Strong negotiation and conflict resolution skills, combined with strong commercial and business acumen.

Why Qantas?  

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.   
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.  
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Advertising closes on the 8th of June