Job Description

Are you a self starter who loves technical challenges? Are you passionate about delivering high-quality, user-friendly solutions? If so, then we want to hear from you!

We are seeking a passionate and experienced Technical Product Owner to join our team and lead the development and optimization of our Omni-channel communications platform. The ideal candidate will have a strong technical background and a deep understanding of customer-centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the development team. As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers.

John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you.

Position Responsibilities:

• Lead the Omni-channel communications platform team to deliver a seamless and efficient communication process for our customers.
• Collaborate with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals.
• Monitors and generates reports on product KPIs.
• Utilize data and customer feedback to continuously improve the digital communication experience.
• Manage the technology product backlog, define user stories, and set sprint goals.
• Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.
• Monitor and report on product performance, making data-driven decisions to enhance the customer experience.
• Monitor system performance, identify optimization opportunities, and ensure seamless operation.
• Develop and maintain technical documentation for business and technical processes.
• Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.
• Brings an innovative mindset to improving and elevating technology solutions and enablers

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role
• Experience with Salesforce
• ​Experience with project tracking software (e.g Jira)
• Experience with Agile methodologies
• Experience with Azure, AKS on Azure
• Experience with cloud platforms (e.g., AWS, Azure)
• Experience with DevOps principles and tools
• Experience with version control systems (e.g., Git)

Preferred Qualifications:

• Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used
• Excellent communication, collaboration, negotiation and interpersonal skills
• Ability to translate business needs into effective solutions
• Experience with program and agile delivery methodologies
• Proficiency in troubleshooting and problem-solving
• Excellent analytical and problem-solving skills

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Referenced Salary Location

Boston, Massachusetts

Hybrid

Salary range is expected to be between

$107,450.00 USD - $199,550.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)