Job Description

[What the role is]

About SGN

The Singapore Global Network (SGN) is a division in the Economic Development Board tasked to re-energise Singapore’s efforts in building a strong and extensive ecosystem of overseas Family, Friends, Fans (3F) for Singapore. SGN leads the Whole-Of-Government effort to coordinate across agencies and strengthen our collective networks whose skills, affinity and influence could help build linkages to global business and talent communities, and enhance the international mindshare of Singapore as a leading globally-connected city.

Role summary

We are looking to hire a Technical Product Manager to join our team of passionate and creative technology professionals committed to using modern software development practices such as product management, design thinking and agile to achieve SGN’s business objectives. As a Product Manager, you will be responsible for supporting the development of our data lakehouse and member facing digital products.

[What you will be working on]

Support in the entire product lifecycle of assigned digital products, from planning to execution in support of SGN strategy or digital objectives.

This includes:

• Understanding user requirements and working with business units to develop the product vision;
• Partnering your stakeholders to determine the product features and functions;
• Managing communications between cross-functional team and senior stakeholders;
• Translating business requirements into smaller task in consultant with the engineering team;
• Providing user support of the product over its product life cycle, including development of user guides;
• Providing business user with level 1 technical support, understanding the technical requirements, before escalating to the engineering team
• Conduct procurement exercises such as tenders and requests for proposals to obtain solutions and services for the delivery of the product;
• Review proposals or plans by external service provider to assess whether we should carry out a project in-house or out-sourced;
• With support from the security team, conduct risk assessment and mitigation and ensure compliance with government and EDB policies, risk management;
• Establish standards and procedures for reporting and documentation;
• Continuously benchmark team performance to identify improvements and achieve higher capability maturity

[What we are looking for]

Requirements

• Some knowledge of project management methodology, or familiarity with major defined PM approaches, e.g., AGILE, Scrum.
• Strong analytics skillset (e.g. ability to pull your own data and analyse results), Tableau knowledge would be a plus.
• Basic understanding of data modelling
• Understand of UI/UX and user requirements gathering.
• A distinctive blend of business acumen, as well as strong planning and communication skills.

Good to have

• Basic programming knowledge would be a plus. Minimally, have an interest to pick up some basic knowledge as part of OJT.
• Good understanding of government’s procurement processes and guidelines
• Experience in cross-division project and stakeholder management.
• Familiarity with modern tech products and services such as AWS, Notion and API gateways
• Interest in technology trends such as AI integrations and agentic workflows