Introduction
We are looking for a hands-on Technical Product Manager to own product strategy and measurable outcomes for the tools and workflows that power Customer Support (CS) and Trust & Safety (TnS) for Mercari.
You will identify high-impact problems, create the roadmap, write clear product requirements, manage delivery, and measure results. This role requires strong product judgment, practical use of data and AI, and the ability to bridge Japan-based stakeholders and the India engineering team in Japanese and English.
Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to "Create value in a global marketplace where anyone can buy & sell." From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.
Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management.
For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company.
Established in Bengaluru in 2022, Mercari India serves as a crucial technology hub for the Mercari Group. Leveraging the rich and diverse tech talent in India, we primarily collaborate closely with our development hub in Japan to drive engineering development for Mercari's applications. Having grown to an organization of approximately 100+ members over about Four years since its inception, Mercari India aims to evolve into an even stronger engineering organization that spearheads technological innovation for the entire group. This will be achieved by further enhancing our engineering capabilities and promoting AI initiatives that reflect India's cutting-edge technology and knowledge.
To achieve our mission at Mercari, our organisation and each of our employees share the same values and perspectives.
Our individual guidelines for action are defined by our four values:
Our organisation is also shaped by our four foundations:
Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organisation.
We invite you to read the "Mercari Culture Doc," which summarizes the behaviours and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognised, and where they can thrive while holding dear to Mercari’s culture.
Work Responsibilities
Bold Challenges
The role balances customer experience, operational efficiency, marketplace risk, and business priorities while improving the tools and workflows used by CS and TnS teams. Success requires identifying high-impact problems, aligning Japan-based stakeholders and the India engineering team, and turning ambiguous operational needs into measurable product outcomes.
Working Conditions
Media
Mercari launched in 2013 in Japan, and has since become the largest mobile marketplace in the Japanese market. Now we’re on a global mission to change the way people buy and sell. And with a fast-growing user base in the U.S. of over 50 million downloads and 350,000 new listings every day, we are on our way to doing just that.
The work we do puts money in the pockets of sellers. It puts the things one person no longer needs into the hands of someone else who can use it, resulting in positive outcomes for our customers and the environment.
As we grow, your career opportunities with Mercari grow. As our teams expand, your responsibilities expand. Our teams are supported with access to new tools, technologies, and learning opportunities. We will never stop growing.
