Job Description

The Central Delivery Office supports EPEO's platform transformation across an organization of approximately 2,000 team members. Our portfolio includes cloud platforms, application hosting, high-performance computing, networking, employee technology experiences, security platforms, container services, and data center initiatives.

As a Senior Infrastructure Product Manager, you will own value streams and complex initiatives that contribute to EPEO's Objectives and Key Results (OKRs). You will work across platform, engineering, architecture, and business teams to establish roadmaps, define priorities, coordinate dependencies, mitigate delivery risks, and ensure that infrastructure products deliver measurable customer value.

You will also support portfolio operations, demand planning, Program Increment (PI) Planning, customer research, executive reporting, and continuous improvement.

We are looking for a proactive leader who can navigate ambiguity, influence across organizational boundaries, and translate customer and technology needs into executable plans

Responsibilities

What you'll do

Short Description

The Central Delivery Office of the Enterprise Platform Engineering & Operations (EPEO) Team is a dynamic team whose mission is to manage and mature our Service to Platform Transformation, Communications, Training, Portfolio Management, and Infrastructure Product Management. Our team is instrumental in steering the Platform Transformation, encompassing approximately 2000 team members, and covering platforms such as Google Cloud Platform, Application Hosting, High Performance Computing, Networking, and Employee Experience. Additionally, we have Product Management responsibilities for infrastructure initiatives like the Threat Detection and Response Platform, Manufacturing CaaS, China Data Center Optimization, and Azure B2C. Our focus includes supporting tech and architecture design, mapping out necessary systems and dependencies, and ensuring service teams deliver effectively

In this position…

The Central Delivery Office seeks an Infrastructure Product Manager to support the EPEO Platform Transformation and lead the delivery for EPEO OKRs. The Infrastructure Product Manager will:

• Own value streams and projects, supporting the EPEO Portfolio Operations by guiding platforms to success in large, cross-functional environments.
• Resolve impediments, manage risk, and assure value delivery.
• Be accountable across planning, customer value roadmap, PI Planning, reporting, and demand planning.

We are seeking individuals with exceptional ambition and drive, who are motivated to excel and make a significant impact. In our dynamic environment, those with a proactive mindset and a relentless pursuit of excellence will not only thrive but stand out as leaders. We value team members who are eager to take initiative, push boundaries, and inspire others with their commitment to achieving extraordinary results.

We are looking for candidates to be onsite for 4 days a week.

Responsibilities

What you'll do…

• End to end project lifecycle management which includes establishing / maintaining detailed timing plans, execution, tracking progress, issue / risk resolution, cross-functional dependency management, stakeholder management, and status reporting.
• Collaborate with Platforms teams to prioritize features for the next planning interval (PI) planning cycle.
• Facilitate communication and coordination with stakeholders and customers during feature definition and delivery.
• Drive mitigation of cross-team impediments.
• Engage in Demand Planning and Customer Research.
• Interface with external teams, manage requirement gathering, and collaborate with tech leads as needed.
• Own the Customer value aspects of the roadmap, aligning the roadmap with the portfolio vision.
• Facilitate PI Planning and report on status.
• Understand, visualize, and manage upstream/downstream dependencies.
• Drive delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity.
• Support the Service to Platform Transformation, which may include leadership training sessions and product coaching.

Qualifications

You'll have…

• Bachelor’s degree in Business Administration, Computer Science, Computer Engineering, or a related field, or a combination of education and equivalent work experience.
• 8+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines/technologies/processes as a Release Train Engineer, Product Manager, Platform Engineer, DevOps Engineer, or similar.
• 5+ years of project management experience managing large scale, complex IT projects (both software development and infrastructure implementations) from end to end.
• Efficient usage of Jira and Microsoft 365.

Even better, you may have…

• Master’s Degree in Business Administration, Computer Science, Computer Engineering, or a related field.
• PMP and/or SAFe certifications.
• Demonstrated effective verbal and written communication skills for the purpose of providing and explaining technical and project-related information to clients, vendors, senior management, and staff.
• Experience working with global teams in a technology environment.
• Experience as a Product Manager or Product Owner of Infrastructure Technology Products, including Network, Platform Engineering, Google Cloud, Monitoring, Container as a Service, or Security Products (SIEM, SOAR, IAM, XDR, etc.).
• Broad range of execution management and leadership skills required.
• Proven ability to balance concurrent assignments.
• Strong knowledge and experience in software development and IT infrastructure implementations in an Agile environment.

Qualifications

You'll have…

• Master's degree in Business Administration, Computer Science, Computer Engineering, or a related discipline.
• Project Management Professional (PMP), Scaled Agile Framework (SAFe), or comparable relevant certification.
• Experience working with geographically distributed or global technology teams.
• Experience as a Product Manager or Product Owner for infrastructure or platform technology products.
• Experience with one or more infrastructure domains such as:
• Cloud platforms, including Google Cloud or Microsoft Azure
• Platform engineering
• Networking
• Observability and monitoring
• Container platforms or Container as a Service (CaaS)
• Cybersecurity platforms, including Security Information and Event Management (SIEM), Security Orchestration, Automation and Response (SOAR), Identity and Access Management (IAM), or Extended Detection and Response (XDR)
• Experience facilitating Program Increment (PI) Planning or working within a scaled Agile environment.
• Demonstrated ability to influence without direct authority and lead complex initiatives across organizational boundaries.
• Ability to effectively prioritize and manage multiple concurrent initiatives.