Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Optum Technology Consumer Engineering organization is transforming how millions of people experience healthcare. As part of Optum's Chief Digital Office (CDO), we deliver digital first, personalized experiences that help consumers find, access, and navigate care-leveraging modern cloud platforms, data, AI, and conversational technologies at national scale.

Serving UnitedHealth Group's digital technology needs, the CDO organization supports experiences used by more than 30 million UnitedHealthcare members. Our mission is to radically improve how consumers and providers engage with the healthcare system by delivering intuitive, personalized, and trustworthy digital experiences across the healthcare journey.

Technical Product Managers within the CDO own the definition and delivery of complex, cross team digital and agentic experiences that are critical to Optum's consumer strategy. In this role, you will partner closely with business product managers, UX designers, engineers, architects, and fellow technical product managers to translate business priorities and user insights into well defined, outcome driven member experiences.

As a Technical Product Manager, you will translate strategy and lead execution across multiple teams and systems, operating with a high degree of autonomy. You will also lead AI accelerated product development and responsibly integrate AI into consumer experiences to improve speed, quality, and member outcomes.

Primary Responsibilities:

• Understand needs and define opportunities
  • Partner with business product and domain stakeholders to understand business objectives, user needs, and digital experience trends
  • Translate insights into clearly articulated, outcome driven opportunities that align with business priorities and consumer value
• Develop and support product roadmaps
  • Collaborate with business product counterparts to articulate strategy, prioritize opportunities, and define multi quarter roadmaps
  • Assess feasibility, dependencies, and costs to ensure roadmaps are executable and aligned with investment guardrails
• Define executable experiences and enhancements
  • Partner with UX, engineering, and architecture leaders to elaborate opportunities into clearly defined experiences, features, and enhancements
  • Ensure requirements and success metrics are unambiguous, testable, and aligned to intended member outcomes
• Technical fluency and solution partnership
  • Partner closely with engineering and architecture leaders to understand end to end system flows, technical constraints, and solution options
  • Evaluate technical alternatives, decompose complex problems into executable increments, and define requirements for dependent teams and systems
• Drive successful execution
  • Lead execution across multiple teams and platforms, sequencing work across dependencies and influencing backlog prioritization and trade off decisions
  • Proactively identify, manage, and resolve cross team risks, issues, and dependencies; escalate effectively when needed
  • Ensure delivery of high quality outcomes while managing costs within allocated budgets
• Champion AI accelerated product development and AI infused experiences
  • Champion the effective use of AI tools across product discovery, definition, delivery, and operations to improve speed and quality
  • Identify and elaborate opportunities to responsibly incorporate AI into member experiences, with clear measurement, monitoring, and feedback loops
• Operational excellence
  • Deeply understand how experiences perform in production, including usage, member sentiment, quality metrics, and operational issues
  • Use data and feedback to identify improvement opportunities and inform roadmap and prioritization decisions
• Executive ready communication
  • Communicate progress, trade offs, risks, and outcomes clearly to senior stakeholders
  • Articulate value through concise narratives, artifacts, and data backed insights tailored to both technical and non technical audiences
• Leadership and mentorship
  • Provide mentorship and informal leadership to other technical product managers
  • Raise the bar for product definition, execution rigor, and cross functional collaboration within the TPM community
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in engineering, Computer Science, or equivalent practical experience
• 7+ years of experience in technical or software product management, or closely related roles
• Demonstrated experience delivering complex, technology enabled digital products using modern product discovery and delivery practices
• Demonstrated solid ability to partner with and influence business, UX, engineering, architecture, and data teams
• Proven ability to operate effectively amid ambiguity, complexity, and cross portfolio dependencies
• Proven excellent written and verbal communication skills with both technical and non technical stakeholders

Preferred Qualifications:

• Experience in the healthcare industry
• Experience delivering consumer facing web and mobile digital experiences at scale
• Experience integrating AI responsibly into customer facing digital products with measurable outcomes
• Experience using AI tools to improve product discovery, definition, delivery, and/or operational maturity
• Demonstrated solid presentation and storytelling skills, with experience influencing senior leaders

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.