Title :: Technical Program Manager
Location :: Denver CO
Mode :: Onsite
We are looking for a detail-oriented and proactive Technical Program Manager to serve as the operational backbone of our engineering and product teams. You will be the connective tissue between technical leads, stakeholders, and cross-functional partners — ensuring meetings are productive, decisions are documented, knowledge is preserved, and communication flows seamlessly.
Key Responsibilities
Meeting Facilitation & Documentation
Attend all lead and cross-functional meetings as the designated note-taker and facilitator. Capture accurate minutes of meetings (MoMs) including decisions made, action items, owners, and deadlines.
Distribute meeting summaries to relevant stakeholders within 24 hours.
Maintain a structured archive of all meeting notes for reference and audit trails.
Prepare meeting agendas in advance in collaboration with meeting owners.
Presentations & Knowledge Base
Create clear, well-structured presentations for leadership reviews, sprint demos, and program updates.
Author and maintain documentation in the team knowledge base (Confluence, Notion, or equivalent).
Translate complex technical concepts into accessible documentation for non-technical audiences.
Develop and update runbooks, process guides, onboarding docs, and project wikis.
Ensure knowledge base articles are accurate, up-to-date, and properly tagged for discoverability.
Stakeholder Communication
Draft and send professional stakeholder emails communicating testing completion, milestone achievements, and status updates.
Coordinate with QA, engineering, and product teams to gather accurate status before communicating externally.
Manage communication cadence to keep stakeholders informed without overwhelming them.
Follow up on open action items and escalate blockers to program leads as needed.
Maintain stakeholder distribution lists and ensure the right people receive the right communications.
Program Coordination
Track program milestones, timelines, and dependencies across multiple workstreams.
Identify risks and surface them proactively to leadership.
Support sprint planning, retrospectives, and quarterly planning cycles.
Assist in managing project tracking tools (Jira, Asana, Linear, or equivalent).
Required Qualifications
2–5 years of experience in program management, technical coordination, or a similar role. Exceptional written and verbal communication skills.
Strong ability to synthesize complex discussions into clear, actionable summaries. Proficiency with documentation tools (Confluence, Notion, Google Docs).
Experience with presentation tools (PowerPoint, Google Slides, Keynote).
Highly organized with strong attention to detail and follow-through.
Comfortable working in a fast-paced technical environment.
Nice to Have
Familiarity with software development lifecycle (SDLC) and agile methodologies.
Experience with project tracking tools (Jira, Asana, Linear).
Exposure to QA/testing processes and terminology.
Background in a technical domain (engineering, product, or data).
PMP, PMI-ACP, or CSM certification.
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
