Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Consumer and community banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Set and evolve baselines for Spring Boot 3.x, Spring Cloud, Spring Security, WebFlux vs. MVC, GraphQL schema conventions

• Define and govern REST (OpenAPI-first, contract tests, versioning/deprecation SLAs) and GraphQL (SDL-first, schema registry/checks, persisted queries, deprecation policy).

• Define SLIs/SLOs and enforce error budgets, timeouts, retries with backoff/jitter, circuit breakers, bulkheads. Observability with OpenTelemetry (traces/metrics/logs), RED/USE dashboards; track p95/p99 latency and MTTR. Topic naming/versioning, partition/replica policy, compaction/retention, schema evolution (Avro/Protobuf), idempotency and ordering guidance.

• Define Security OAuth2/OIDC, mTLS, JWT claim standards, resolver-level auth for GraphQL; secrets management integration.

• Prioritize by cost of delay, reliability risk, developer productivity impact, and TCO; document ADRs for major choices.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Formal training or certification on software engineering concepts and 5+ years of applied experience

• Experience in product management or a relevant domain area

• 5+ years in technical product management or engineering leadership; prior Java developer experience

• Hands-on experience with: Java 17+, Spring Boot 3.x, Spring Cloud, Spring Security, WebFlux vs. MVC, Resilience4j, Spring Data JPA/R2DBC. Kafka: partitions/consumer groups, compaction/retention, schema evolution, idempotency, lag management. GraphQL: schema design/federation, persisted queries, query limits, N+1 mitigation (DataLoader).

• Proven delivery of API/schema governance, versioning/deprecation, and CI policy gates.

• Strong SRE practices: SLIs/SLOs, error budgets, OpenTelemetry, data-driven post-incident improvements.

• Developer productivity: time-to-first-hello-world, framework adoption, migration cycle time.

• Reliability/performance: SLO attainment, p95/p99 latency, error budget burn, Kafka consumer lag, GraphQL query cost/failure rates. Governance: contract test coverage, schema validation pass rate, deprecations completed within SLA

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.