Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Products and Services - Chief Information Office

In Hang Sang Information Technology, we continually improve our capabilities through innovative technologies, delivering a comprehensive range of products and services in meeting changing customer needs.

We enhance customer experience, convenience and choices across our distribution channels, providing secure and engaged offering at individual's preference and lifestyle expectation.

We advocate creativity and collaboration to unlock the potential of our people, creating an open and progressive workplace.

We develop deep expertise in financial technologies, consulting and partnering with our business in delivering customer centric propositions in an agile manner.

We are currently seeking a high caliber professional to join our department as Technical Product Lead – Lending. We are seeking a visionary leader passionate about leading customer-centric digital transformation, driving strategic innovation. In this pivotal role, you will provide strategic direction, foster stakeholder engagement and partnership, and cultivate a high-performing team. If you thrive in a fast-paced environment, excel at bridging technology and business goals, and are committed to delivering cutting-edge solutions and high resilience services, we invite you to join us in revolutionizing the digital landscape. Candidates with less relevant experience may be considered for Technical Specialist role.

Principal responsibilities

• Work closely with Group/Regional IT to understand the Group’s direction and provide solutions to HASE business areas.
• Develop effective technology support for WPB through defining IT strategy, providing IT consultation and delivering IT solutions, so as to achieve the strategic goals and efficient operations of the business.
• Work closely with architects, business analysts, development managers, software specialists and engineers, to ensure the delivered projects / solution can meet the budget, time-line, and quality objectives in alignment with business strategy.
• Contribute to the development, implementation and oversight of policy and governance frameworks, procedures and standards to ensure effective risk management, quality control and compliance are in place.
• Provide on-going support and maintenance for production systems and system enhancement to support strategic business growth and development.
• Manage supply and demand pipeline and give guidance, direction for making decision to achieve goals, deliver products that align with business.
• Manage a team, with accountability for the performance of the team activities and focuses on continuous improvement of the performance of the team from a productivity, service, quality, training and effectiveness perspective
• Accountable for ensuring products and services maintain compliance with mandatory and regulatory requirements and control objectives within the risk and controls framework.

• Responsible for ensuring group controls are maintained within the team activities and remediation activities are resolved swiftly.
• Accountable for the operational stability, integrity and availability of products and services supported by the team.
• Engage with external partners / service providers to negotiate contracts, manage service delivery and resilience.
• Provide leadership and direction to the IT team, fostering a culture of innovation and continuous improvement. Manage a team, with accountability for the performance of the team activities and focuses on continuous improvement of the performance of the team from a productivity, service, quality, training and effectiveness perspective. Foster a learning environment that encourages skill development and career growth.

Requirements

• University degree in Computer Science/Computer Engineering/Information Technology/Information System or related disciplines.
• Minimal 13+ years' experience of IT Programme/Project Management.
• Experience in managing IT project in a complex environment, preferably on a regional or global scale.
• Manage a diverse team of IT professionals in delivering growth, regulatory, risk & control and efficiency changes.
• Strong leadership and people management skills and stakeholder management experience
• Good interpersonal and communication skills and the ability to manage in a dynamic and matrix environment
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
• Proficiency in both English and Chinese (Cantonese & Mandarin)

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

CIO