Job Description

Technical Product Implementation Specialist

Hybrid in Wilmington, DE

Monday to Friday 8am to 5 pm

Job Summary:

We are seeking a customer-focused, solutions-driven Technical Product Implementation Specialist to join our Enterprise Legal Management (ELM) team. This role is central to the successful design, configuration, and delivery of CSC’s SOP Pro and Enterprise Legal Management solutions

You will be the primary project lead for clients implementing SOP Pro and Enterprise Legal Management — translating legal workflows into solution designs, driving adoption, and ensuring successful rollouts that reduce risk and unlock operational value for legal teams.

Some of the things you will be doing:

Product Implementation & Delivery

• Lead end-to-end SOP Pro and Enterprise Legal Management product implementations, including discovery, requirements, configuration, testing, training, and go-live support.
• Translate client business objectives and legal workflows into effective product configurations and implementation plans.
• Guide clients through best practices for requirements intake, lifecycle management, reporting, and governance.
• Provide client-facing, role-based product training to ensure user readiness, adoption, and ongoing self-sufficiency.
• Act as a subject matter expert on the SOP Pro and Enterprise Legal Management products, ensuring solutions align with platform capabilities and future scalability.

Project & Implementation Management

• Own implementation projects from kickoff through post-launch stabilization, maintaining accountability for scope, timeline, risks, and outcomes.
• Develop and manage detailed project plans, milestones, dependencies, and status communications.
• Proactively identify risks, issues, and cross-functional dependencies, driving mitigation strategies and decision-making.
• Balance multiple concurrent projects while maintaining a high standard of delivery and attention to detail.

Client Partnership & Stakeholder Management

• Serve as a primary point of contact during implementation, building trusted relationships with legal operations, IT, finance, and outside counsel stakeholders.
• Facilitate structured working sessions, status reviews, and executive updates with professionalism and clarity.
• Set realistic expectations while maintaining ownership of the overall client experience and success.

Problem Solving, Continuous Improvement & Professionalism

• Apply analytical and critical thinking to resolve implementation challenges and workflow constraints.
• Identify opportunities to improve implementation efficiency, standardization, and client outcomes.
• Demonstrate resilience and persistence when navigating ambiguity, technical complexity, or changing client needs.
• Communicate with honesty and transparency, fostering trust with both clients and internal teams.
• Represent CSC’s values in every interaction, reinforcing confidence in the product and implementation approach.
• Maintain a high standard of professionalism, accountability, and empathy throughout the client journey.

What technical skills, experience, and qualifications do you need?

• Experience as a project manager or in product support is required
• Experience working with clients in software implementation highly desired
• Experience with Matter Management or Enterprise Legal Management is highly desired
• Strong communication skills, strong customer service ability
• Client-Centered Delivery
  • You prioritize client outcomes and design implementations that drive adoption, efficiency, and long-term value.
• Project Discipline
  • You bring structure, rigor, and accountability to complex initiatives while remaining flexible to evolving needs.
• Collaboration
  • You work seamlessly across teams, recognizing that successful implementations are driven by shared ownership and communication.
• Tenacity
  • You persist through complexity, proactively solve problems, and see initiatives through to completion.
• Agility
  • You adapt quickly, manage change effectively, and remain solution-oriented in dynamic environments.
• Genuine Partnership
  • You bring authenticity, integrity, and empathy to every client and team interaction.

#LI-SP1

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.