Job Description

• Lead, coach, and develop geographically dispersed teams of Technical Placement Specialists and Market Area Coordinators, driving accountability, engagement, and performance.

• Lead program management activities across both established legacy programs requiring strategic evolution and modernization, and new innovative initiatives from concept through execution and operational maturity.

• Establish a culture of continuous improvement, operational excellence, and consistent execution across all markets.

• Develop and execute technician workforce strategies focused on pipeline development, workforce readiness, service capacity, and long-term technician retention.

• Serve as a trusted advisor to Dealer Principals, General Managers, Service Directors, and Fixed Operations leaders on workforce planning and technician development.

• Partner with dealerships, educational institutions, and workforce organizations to strengthen technician recruiting, placement, and career development programs.

• Lead implementation of technician growth initiatives, ensuring consistent execution, process standardization, and achievement of program objectives.

• Drive organizational change, training adoption, and continuous improvement initiatives that enhance dealer satisfaction and workforce outcomes.

• Monitor field performance and implement corrective actions to improve technician placement, retention, and overall program effectiveness.

• Own workforce KPIs, operational reporting, performance analytics, and business reviews to support data-driven decision-making.

• Analyze technician pipeline, retention, dealer performance, and workforce trends to identify opportunities, risks, and improvement initiatives.

• Manage budgets, resources, and vendor investments while ensuring operational efficiency, fiscal responsibility, and measurable ROI.

• Manage relationships with workforce development organizations, educational institutions, recruiting partners, and strategic vendors.

• Establish performance expectations, accountability measures, and service standards that support operational excellence.

• Lead Quarterly Business Reviews (QBRs) and performance assessments to optimize partner contributions and business outcomes.

• Bachelor's degree in Business Administration, Workforce Development, or a related field

• 7–10+ years of progressive leadership experience in field operations, workforce development, dealer operations, automotive service operations, or related business functions.

• 5+ years of experience leading and developing geographically dispersed remote teams.

• Demonstrated success managing remote field organizations while driving accountability, operational performance, workforce effectiveness, and measurable business outcomes.

• Strong background in coaching, performance management, talent development, and organizational leadership.

• Experience leading process standardization, continuous improvement, organizational change, and workforce development initiatives.

• Expertise in technician workforce planning, workforce readiness, service capacity management, and retention strategies.

• Advanced analytical skills with experience leveraging workforce data, KPIs, CRM platforms, and business intelligence tools to drive operational decisions.

• Exceptional communication and stakeholder management skills with the ability to influence dealership leadership, field teams, and senior business leaders.

• Master's degree (MBA, Automotive Technology, or related discipline) preferred.

• 10+ years of experience within the automotive service ecosystem, including dealer operations, fixed operations, service engineering, warranty administration, field quality, or technical service operations.

• Experience supporting OEM dealer networks, technician workforce development programs, and partnerships with technical schools, vocational programs, apprenticeship initiatives, or workforce development organizations.

• Experience managing field quality concerns, technical investigations, corrective actions, and issue resolution within an OEM or dealer network environment.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $115,500-$218,100.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/LL6

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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