Job Description

Aidoc is recruiting a Customer Success Manager in the United States. Join our team!

About Aidoc

Aidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually. Our technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes.

Powered by our proprietary aiOS, Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases. This ensures that urgent patients receive the immediate attention they need.

As a leader in clinical AI, Aidoc has the most FDA-cleared Computer-Aided Detection (CAD) solutions, with adoption in more than 1,600 medical centers worldwide.

Since our founding in 2016, Aidoc has secured over $370 million in funding and was recognized as one of TIME’s 50 most genius companies.

About this role

This is a key role within Aidoc’s Delivery organization, operating at the intersection of Product, R&D, and Business Development. As a Senior Technical Partnerships Manager, the role is responsible for driving the technical execution of Aidoc’s beta programs—translating product requirements into deployment plans, coordinating cross-functional teams, and ensuring smooth implementation and evaluation in design environments. Managing deployments, resolving technical challenges, and supporting the maturation of beta products into scalable solutions form the core responsibilities of this position.

Responsibilities

• Ownership of the technical execution of Aidoc’s beta programs, including the design, validation, deployment, and optimization of new products in collaboration with selected design partners and evaluation environments.
• Coordination with Product and R&D to translate beta requirements into clear technical plans, support architectural decisions, and contribute to the progression of beta products toward scalable, production-ready solutions.
• Responsibility for the technical design and implementation tasks required to deploy and integrate Aidoc’s products in beta settings, ensuring smooth workflows and reliable performance assessment.
• Development of tailored technical solutions when needed to validate product value, remove implementation obstacles, and support product-readiness milestones.
• Engagement with technical stakeholders to gather requirements, communicate progress, and ensure accurate understanding of product capabilities and evaluation outcomes throughout the beta process.
• Collaboration with Sales and Customer Success to ensure insights from beta deployments inform commercial readiness, repeatable processes, and long-term product success.

Requirements

• 4-7+ years of technical experience in IT, data, software, or healthcare, with direct involvement in complex technical programs, system deployments, integrations, or product validation efforts.
• Technical foundation in engineering or sciences, demonstrated through an academic degree or relevant technical certifications.
• Demonstrated ability to design, understand, and optimize IT/software architectures, and to adapt technical solutions to diverse operational and workflow requirements.
• Strong familiarity with the healthcare ecosystem, including healthcare IT infrastructure, data flows, clinical environments, and relevant standards.
• Excellent analytical and problem-solving skills, with the ability to break down complex technical and operational challenges into clear, actionable steps.
• Proven experience driving complex technical initiatives, coordinating across teams, and executing in demanding, fast-paced environments.
• Hands-on experience with Radiology IT and EHR systems (PACS, RIS, HL7, FHIR, etc.)—a strong advantage for supporting integrations and evaluation workflows.
• Strong communication and cross-functional collaboration skills, with the ability to work effectively with technical stakeholders and align with Product, R&D, Delivery, and go-to-market teams. Business acumen or familiarity with commercial considerations—an advantage for translating technical outcomes into operational and commercial readiness.

Working at Aidoc

We’re a dynamic, collaborative and fast growing team of more than 500 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.

We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.

What we offer:

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.
• A 401(k) plan with company match, life insurance, plus long- and short-term disability
• The opportunity to directly improve medical care and impact patient outcomes

Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.