Job Description

What you can expect

You will drive partner-led implementations and retention across Zoom's Customer Experience portfolio. You will equip strategic partners with technical standards, best practices, and operational support to deploy Contact Center, Virtual Agent, and Workforce Engagement solutions confidently. You will protect customer value and reduce churn by translating product capabilities into scalable adoption strategies.

*This person should be based in either Sydney or Melbourne, this will be a hybrid role - 2 days in the office per week*

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we’re looking for

• Bring 4+ years of technical experience deploying Customer Experience solutions including Contact Center, Workforce Engagement, or Virtual Agent platforms

• Demonstrate customer-facing experience managing enterprise accounts or partner relationships in the technology sector

• Apply deep knowledge of CCaaS technologies, SIP Protocol, RESTful APIs, WebRTC, and SSO/identity management in cloud telephony environments

• Manage large customer portfolios using data analytics to identify trends, measure contact center performance, and prioritize retention strategies

• Coach partners and translate complex CX architectures into actionable guidance that drives adoption and reduces churn risk

• Understand CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow, HubSpot, Zendesk) and their role in customer experience workflows

• Navigate compliance requirements and security best practices for contact center environments (GDPR, HIPAA, PCI-DSS)

• Work within a CX Practice at a Systems Integrator or equivalent partner environment deploying enterprise CCaaS solutions

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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